[Resolved] EaseMyTrip.com — money deducted but payment not complete

[Resolved] EaseMyTrip.com — money deducted but payment not complete

A anjangogoi12

I have made payment of rs.5885. Oo to book a flight ticket from easemytrip, gauhati to new delhi, yesterday 12th feb.'20 at 10.14 am The payment was made from icici debit card. Payment was deducted from my account but easemytrip has informed that the payment has not been credited to their account. I have contacted the bank and it has instructed me to contact citrus Since i have booked the ticket, kindly cancel the transaction and revert the amount to my account asap. Anjan gogoi Was this information helpful? No (0) Yes (0)
Mar 25, 2020 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Feb 13, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com Thank you for writing your query to us. We request you to please share your debit transaction details along with your registered email-id/contact number, which was used by you during the time of booking. So, that we can assist you in a best possible way. We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) Verified Support Feb 21, 2020 EaseMyTrip.com Customer Care's response EaseMyTrip.com Customer Care's response, Feb 21, 2020 Dear EaseMyTrip patron, Greetings from EaseMyTrip.com As we checked and found that with your given details the transaction done on[protected] at 10:13:58 for Booking ID EMT70281898 was failed and Error Message was Transaction Failed at bank end. Further you may crosscheck with the bank. We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7)
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