EaseMyTrip.com — Money got deducted but ticket not booked, refund also not received yet

I was booking One Ticket through Ease My Trip from Guwahati to Bangalore on date 20 Feb 2021, for 01 March 2021. However the amount Rs. 6792/- has been deducted from my HDFC Bank A/c but I have not received any ticket booking confirmation, So, basically the ticket was not booked.

When I contacted Ease My Trip Via calls they first said that they did not receive any money, after that I also talked with my bank they clearly said that the money is credited to Ease My Trip, Then again I called and also Emailed Ease My Trip to kindly look into this matter, they said that the money will be refunded in 7 days but almost 16 days passed the money is not received yet. I am very much affected by this behavior of easemytrip such a poor service, I have to make another tickets soon but I have no money I am waiting for the refund since 16 days, Whenever I call the customer care either they cut the call after putting me on hold for 20 mins or they say that you will get the refund in 7 days.

I kindly request you to refund the money ASAP.

Below are the details of deduction of amount
Rs. 6792/- Flight payment transaction ID 80403902
Date: 20 Feb, Time 08:58 pm

Details of booking which was not created
Name: Neha Tiwari
Airline: Spice Jet
Journey: Guwahati to Bangalore
Date of Booking: 20 Feb 2021

Payment details attached herewith.