EaseMyTrip.com — overcharged ticket cost not refunded

EaseMyTrip.com — overcharged ticket cost not refunded

U uttam_Piyu

This site has cheated with me. I had booked ticket vide booking id emt72305814 travel date 1st april 20, worth rs 23208, which got rescheduled due to covid lockdown.. I got revised ticket worth rs 9681 vide booking id emt72388651 travel date 19th april 20, post getting cacellation msg on 28th march 20, from ease mytrip and balance is not refunded.. I had put multiple emails to them but they are purely non responsive.. Requesting the legal body verifying the case to penalise them for harrashment caused to us.. I am attaching the email communications as well.. Not able to attach detail email communication.. If required can forward corresponding communications through email.. Please give justice to me. +9 photos Was this information helpful? No (0) Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint. Apr 19, 2020 Updated by uttam_Piyu My contact number is [protected] Apr 22, 2020 Updated by uttam_Piyu I got a call today from representative of Easemytrip, seeking details. I have given all the required details as per attachment, and as per their request (msg attached ) sent an email to Principle Airlines - Indigo - (Email attached along with all supporting attachments). all are requested to get this resolved, as one side this covid is harrashing entire world including me, and another side, this kind of harrashment is got created by Airline services, inspite of clear guideline from aviation ministry for non deduction of any charges due to reschedule / lockdown. Please help. Verified Support Apr 23, 2020 EaseMyTrip.com Customer Care's response Dear Mr. Uttam, Greetings from EaseMyTrip.com As discussed, We are working on the issue raised by you. Since this is pending with the airlines, hence please allow us some time to close this issue. Regards, EaseMyTrip Verified Support Apr 24, 2020 EaseMyTrip.com Customer Care's response Dear Mr. Uttam, As discussed, The needful has been done. Please write us on [protected]@easemytrip.com in case of any further assistance. Regards, EaseMyTrip Apr 24, 2020 Updated by uttam_Piyu Awaiting for refund.. May 15, 2020 Updated by uttam_Piyu Dear Respected Sir / Madam, My complaint is still unresolved. Airlines has already refunded my amount to Easemy trip but they are holding it. Please help us to refund as we need my money, which will help us to survive during the pendamic. Further if possible - Please speak to airlines to refund the amount, as even Assurance of finance minister is also there, but indigo is holding our money as credit shell. Which is almost 20000 Rs. Please help us to get refund. Thank you, Verified Support May 18, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com Thank you for writing your query to us. We would like to inform you that airline issued partial credit shell and refund on your Booking.To know more about IndiGo credit shell balance redemption, click here (https://www.easemytrip.com/offers/indigo-credit-shell.html) We have already forwarded your PNR to the concern department team will reconcile the account and do the needful on your refund request. Please note this process may take some extra time due to this unprecedented situation. We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) Jun 09, 2020 Updated by uttam_Piyu I have still not received the refund..Today it is 8th june 20. Ease my trip is seems, creating painful situation - holding my money.. I would like to get compensation due to holding my money intentionally. or it seems they want to forfiet my refund.. I am requesting help in this regard..
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