[Resolved]  EaseMyTrip.com — Partial refund of cancelled ticket

Hi All,
I booked a Vistara ticket, PNR MAU9GA for 2nd April 2020 for Rs 5558/- from EaseMyTrip. Due to the Covid-19 pandemic flights got canceled. When called EaseMyTrip they asked to contact the airlines for a refund. Earlier Vistara was not giving a full refund but now Vistara stated I am eligible for a full refund and immediately initiated the full refund for the flight booking to the agency (EaseMyTrip). I informed EaseMyTrip about the refund from the airline and asked them to send the money to the original payment gateway. But EaseMyTrip sends a partial refund of Rs 4714/- that too in the EaseMyTrip wallet. When I asked about the issue, EaseMyTrip told me they deducted the convenience fee and some other charges. I contacted EaseMyTrip so many times and they are stating they can't give a full refund. Kindly help me to get my hard-earned money.

With Regards
Ms.Kohli