EaseMyTrip.com — preferred seat number not booked through paid extra money in advance.

Jigish Shah...

Address:

PO995, PC130,Muscat, 995

Ticket ID: 3528086 I Ticket ID: 3527967 I Booking ID is EMT64701424.
I booked MCT-AHM-MCT on 15th oct, 19 at 5:00 pm.Ticket which i received from easemytrip was with preferred seat number for spicejet SG-61.easymytrip charged me 2095 Rs extra for preferred seat.While checking on spicejet site same was not booked with preferred seat number.While contacting their customer care (who is handled by their trainees) [protected]@easemytrip.com unnecessary hopeless 10 nos email arrays start.At last they conveyed it is not possible for them to book a preferred seat in SG-61 though getting paid in advance. I think this bunch of jokers are in this industry to make Complicatemytrip.
I urge everyone who read this not to trap themselves in easemytrip for airline booking which is online fraud to cheat the customer.

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EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greeting From EaseMyTrip.!

We regret the incontinence caused to you.

We would like to inform you that As per seat confirmation its fully depend on the airline, you can only submit the seat preferences.

However, the seat (1D) you are looking for is reserved for airport check-in only so it can not blocked now.

We have already refund you the seat amount on your same account.

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Regards;
EaseMyTrip Team

Nov 04, 2019

Updated by Jigish Shah... Dear sir,
Please find attached snap of ticket sent by easemytrip to cheat me.Concerns are highlighted on the ticket itself.

(1) IF SEAT CONFIRMATION IS FULLY DEPEND ON THE AIRLINE THEN WHY EASYMYTRIP IS CHARGING EXTRA MONEY OF SEAT TO CUSTOMER WITH DESIRED SEAT NUMBER ON THEIR TICKET.IS IT PRACTICE TO ISSUE FAKE TICKETS ???
(2) IF SEAT (1D) WAS RESERVED FOR AIRPORT CHECK IN ONLY THEN HOW COULD I ABLE TO BOOKED THROUGH YOUR WEBSITE ? HOW YOU PEOPLE KNOW THAT I BOOKED FOR (1D) SEAT?
If it was seat preference then why you people charged without confirmation from Airline ?
Requesting TRAINEE TEAM not to make customer fool.

Your refund already credited in my account.For your eye opening information (1D) was booked by me separately and i traveled on the same seat.

WHAT IS A USE OF YOUR WEBSITE ? JUST TO RECEIVE COMPLAINTS LIKE THIS ??????????????
Regards,
Jigish