EaseMyTrip.com — Refund EMT69974671

Address:

Chennai @ [email protected]

Reg : My Reservation with Srilankan Airlines for travel from Doha to Chennai - PNR:OOASHD- For travel on March 26, 2020.

This flight was cancelled due to pandemic and i could not perform the journey . Hence i had raised a request for refund through Ease My trip ( travel agent through whom ticket was booked online ) as advised by the Srilankan Airlines office at Doha . .Now after one year of wait my online travel supporter Ease My Trip has refnded a partly sum - As against the total cost of Rs.23672 my travel agent claims to have got refund only for Rs. 4478.

However there is a notification in your website . ( reproduced below) if the flight has been cancelled due to pandemic all refund charges as also penalties will be waived off .

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Refund your ticket

If you wish to refund, although the flight is not cancelled;

Refund will be worked out based on the refund conditions on your ticket

Applicable fare rules shall apply.

If you wish to refund due to flight cancellations between 26th January and 31st August 2020;

All refund charges and applicable penalties will be waived off.

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In fact i had booked for return journey ticket from Chennai to Doha for travel though srilankan airlines (PNR TGICIW) on April 4, 2020, which got refunded without any penalty .

When one leg of travel ticket is refunded as per the policy notified in website why another leg of travel is not being refunded in full ? Why penalties have been deducted is not clear .
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Despite sending such detailed mail and reply from airlines your company still not refunding full amount and trying to cheat me of my eligible money . Pathetic responses to my mails too .