[Resolved]  EaseMyTrip.com — refund for flight cancellation

Booking number - emt66854474

The airways have refunded full amount to easemytrip for the cancellation of my flight tickets but they don't care to return the money back. They just keep asking for 24-48 hours and it has been 7 days.

I have called customer care 100 times but they do not just care to communicate the status of the issue at all.

Pathetic customer care services from an organisation such as them. Regretting that i used their platform for booking my flights.
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Jan 30, 2020
Complaint marked as Resolved 
resolved but very bad experience. Took amonth
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2020
EaseMyTrip.com Customer Care's response
Dear Sir/Ma'am,

We regret the inconvenience caused to you.

We would like to inform you that we have already escalated your issue on concern authority and we will update you shortly.
Verified Support
Jan 08, 2020
EaseMyTrip.com Customer Care's response
Dear Sir/Ma'am,

Greeting from easemytrip.com

We would like to inform you that your refund has been processed from our end same will take 5-7 bank working days to reflect back in your same account.

Kindly wait till that time your patience in this interim would be highly appreciated.

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team
Complaint comments 

Comments

The refund is not been initiated the reference is mentioned below

Your flight SG 431 dated 22-Dec-19 from Chennai-Shirdi has been cancelled due to bad weather at Shirdi.

i Just Contacted Spicejet they said the refund is been done to ease my Trip
but we haven't received the refund amount.
EaseMyTrip.com Customer Care's response, Jan 6, 2020
Verified Support
Dear Sir,
Kindly provide us your booking id so that we can look into it.

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