EaseMyTrip.com — refund holding

I had booking male to cok to male round trip by indigo flight through easemy trip so my return flight was march 5. Due to covid 19 i called to ease my trip asking for change the date they said its its less than 12hrs the flight departure so u can contact direct indigo then i called indigo and changed the ticket with changes fee 4000inr then date changed to 21st march. Unfortunately due to covid 19 issue indigo flight cancelled so they refunded full amount of one way ticket which is 5172 inr to easemytrip account. But ease my trip process to me only 50rs regarding this i send many mail but they replay forward message. Its cheating
Emt70729889.
Pnr. Owmzmx
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