EaseMyTrip.com — Refund not initiated by EaseMyTrip

Address:

Pune

I made a Spicejet flight booking through EaseMyTrip for 28th March 2020 (Pune-Bengaluru): SG-519 and return the next day (Bengaluru-Pune): SG-9424. Due to COVID-19 the flight never took off and hence on 17th Jan 2021 i initiated a cancellation request expecting full refund as per GOI guidelines, to my utter shock and disbelief EaseMyTrip is refusing to refund the amount saying it's in the Credit Shell and i will have to make another booking against that amount and no refund can be initiated.

I have no plans to travel and would rather like to get the refund at the soonest possible.

Please help me in this regards.