EaseMyTrip.com — Refund not processing

I have booked flight in easemytrip and the airline was indigo. Indigo has cancelled the flights and processed refund to easemytrip however, i did not received the full refund from easemytrip. Total refund inr 11018, received refund from easmytrip inr 3713. I am chasing easemytrip since 3 months for the refund but they are just playing with emails. I have shared the evidence also that indigo has processed the refund but still they are not giving my refund. Now in this crisis situation i don't have salary also and my funds got blocked with easemytrip. I am pissed of email chains with easemytrip but they do not processing my refund. I have attached indigo refund confirmation.
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EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2020
EaseMyTrip.com Customer Care's response
Dear Sir/Mam,

For this booking IF7TSV the full refund has been done from our end as well kindly wait for 5 to 6 days for the same
Jun 17, 2020
Updated by Pcmrpcmr
Thank you so much I have received the payment now for the PNR IF7TSV and EARLIER I got the payment for the PNR TDZ4WR.

1. Please release the payment for the PNR NCFIQB INR 2818.

2. Please clarify why I got deducted payment for the PNR TDZ4WR. Actual amount would be INR 3982, however I received INR 3713.

Verified Support
Jun 22, 2020
EaseMyTrip.com Customer Care's response
Dear Sir/Mam,

At time of booking you pay non-refundable fees named as convenience fees, which is charged with all websites/airlines. The same is charged from you.
Jun 26, 2020
Updated by Pcmrpcmr
ok fine. Now Please release the payment for the PNR NCFIQB INR 2818. I waiting for the payment since March 2020.

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