EaseMyTrip.com — Refund not provided by Ease My Trip against a cancelled ticket

Address:

Easy Trip Planners Ltd. Delhi. Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India)

Ease My Trip (EMT) was holding a credit shell of Rs 8, 992 for me against PNR YBQWNM (airline SpiceJet) which I used along with an additional payment of Rs 500/- to book return tickets for Hyderabad - Kolkata (PNR F6Q8SY). These tickets were manually booked by EMT agent (on July 2nd, 2021) as bookings using credit shell cannot be made directly by the customer through EMT portal. Dates of travel were Friday Aug 20th with return from Kolkata on Sunday Aug 22nd. Evidence of tickets booked by EMT agent have been shared in the numerous mails that I have sent to EMT customer care mail box ([protected]@easemytrip.com)

As SpiceJet had rescheduled the flights (Flight on Aug 20 was moved to Aug 21st and return flight was advanced from 10 pm to 11.20am), I am seeking a full cash refund of Rs 9492 (credit shell of Rs 8992 + additional payment of Rs 500) to my bank account from EMT. I have already spoken to SpiceJet and they have confirmed cancellation of my ticket and refund of Rs 9492/- to EMT. On their web site also the ticket shows as cancelled and I have a screen shot of the same.

I have already explained this to so many of EMT customer care agents as well as to Mr. Kapil Sabharwal, senior supervisor at EMT who had assured me refund would be processed.

It is utterly frustrating to state that despite numerous mails, follow ups explaining the case every time from scratch to customer care agents I am still waiting to receive a refund of Rs 9492/- which is rightfully due to me.

I have submitted all the evidence to Ease My Trip and they have acknowledged but are yet to make the refund.

Regards,
Amit Todi