[Resolved]  EaseMyTrip.com — refund of flight cancellation

My air asia flight have been postponed for 24hrs for kolkata to bankok and preponed for more than 1 hr from bankok to kolkata. While air asia is offering full refund in this case, easemytrip is not refunding my amount. Please help me get my money back. Ease my trip customer care is receiving calls neither they are responding to my mail. My booking id is emt68448520 and my pnr is dsldni. Easemy trip simply whattsapped me last day saying they are not responsible for any refund. Where as air asia is offering full refund in case of flight reschedule.
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May 10, 2020
Complaint marked as Resolved 
EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2020
EaseMyTrip.com Customer Care's response
Dear Sir/ma'am,
Greetings fromEaseMyTrip

We would like to inform you your refund has already proceed from our side and it mainly takes 5-7 bank working days to reflect to your same mode of payment.

Regards
EaseMyTrip
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