[Resolved]  EaseMyTrip.com — Regarding flight booking

I booked 2 tickets, my money was deducted from the credit card and I didn't get a ticket confirmation in my mail. I call EaseMyTrip customer care and she told me that she is able to see only one ticket in the name of Mr Karan Kapoor but nor able to confirm that ticket because the money I not issued by your concerned bank. Regarding the second ticket, she said we didn't get any bookings. Then I share my statement which shows 2 transitions on the name of easymytrip.com and also shared the authorisation number given by my bank for those payments. Again they denied the payment received. Then again I talk to EaseMyTrip and explain the situation that they both are going on honeymoon and why I sent you my account details and how you are not able to find another booking because on the EaseMyTrip website we are not able to reach at payment gateway without selecting the ticket as well as adding information of the passenger. Then she said we are going to put a note that either we confirm both tickets or we are not going to confirm a single ticket even if we receive payment also and at the same time she suggested me to book tickets again. I booked both tickets again but what I see they confirm the old single ticket of Karan after 48 hours. When I contacted customer care they said our senior will call you but I didn't get any call. When I mail them the representative "Deepamshu Joshi" reverted have a safe journey sir without answering my query and even without resolving my query.