[Resolved] EaseMyTrip.com — the team is asking to contact air asia for refund/reschedule issue which is due to covid-19

ranjan393

Address:

No. 55, 1st Floor, 21st A Main, Marenahalli, J.P.Nagar 2nd phase J.P. Nagar, Near Renuka Prasanna theatre, Bangalore, Karnataka, 560078

I booked a flght pnr: rv1qrv through ease my trip and there is no proper response from any of these two company. I tried to contact to both (Air asia & ease my trip) of them regarding the cancellation which is done by the air asia due to covid-19 but what i received the response to contact and unaboe to undestand that "to whom i have to contact"because air asia telling to contact ease my trip and ease my trip is telling to contact air asia.

I think they are fooling us and making money only. Not replying appropriate resolution to the customer is same as frauding the customer.

Therefore, it is request to you to please have a look to this issue and resolved it.

Thank you

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May 10, 2020

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Apr 06, 2020

Updated by ranjan393 I am trying many times to contact them but no one responses and neither help me for any status. I do not know why they are doing this. I do understand that may they are not working all time but after so many mails and complaits they should have to reply but they are not doing anything.

I think they will not refund the money neither allow me to book again the flight tickets.. I am not belongs to rich family to avoid this.

So, it is my humble request to you to please take any action on this issue and resolve it asap.

Thank you

Apr 08, 2020

Updated by ranjan393 How can it marked as resolved because i didn't receive any response of these!!???

From last 15 days i tried to contact them but they are not responding then how can you people resolved this case?

Is this a fake website?

Verified Support

Apr 09, 2020

EaseMyTrip.com Customer Care's response Dear Sir/ma'am,
Greetings from EaseMyTrip

Please fill out the form: https://air.asia/Vt9rc
If you wish to cancel/reissue your AirAsia flight. With this form AirAsia will directly respond to you. There are some issues in live APIs of AirAsia, hence we have to do it manually. Waivers offered by AirAsia (once you fill this form): Reschedule & no-show charges are waived for 15th April travel.

Regards
EaseMyTrip

Apr 17, 2020

Updated by ranjan393 Sorry to say ut i filled evrything but didn't receive anything from your side.

Air asia mailed me that they will revert me back after filling the forum with in 48 hrs and it is going alost 4-5 days and they are not replying anything. I think they are frauding on me.

Please resolve it.

Verified Support

May 10, 2020

EaseMyTrip.com Customer Care's response Dear Sir/Ma'am,

Greetings from Ease My Trip!!!

This is in regards to Booking ID- EMT71795416

We would like to inform you that your refund is under process. It will reflect in your account in 5-7 working days.

We would be glad to help you. Please feel free to contact us in case of any other assistance.
Kind Regards,
EaseMyTrip Team
[protected]/[protected]Available 24X7)