[Resolved] EaseMyTrip.com — Travel date change due to Covid

[Resolved] EaseMyTrip.com — Travel date change due to Covid

K kaalp from vinukonda, Andhra Pradesh Sep 25, 2021 Feb 7, 2022 This thread was updated on Feb 7, 2022

This is in regard with my trip booking id EMT70631161 / PNR:-Y512K of an domestic flight travel date was 03 Jul 20 and due to covid reason we were not traveled that time. Now since weeks, I tried to reschedule this trip, There is a technical issue with the website which prevents me from rescheduling my flight at ANY date. I always get the same error message "Oops! No flights found.", no matter which dates I put in. As i checked with Air india it has provided option for date change/reschedule for covid time bookings upto till 31st Dec21. When i checked the with air india regrading the issue they updated me that EMT has raised refund request and the amount was already refunded to EMT. How could EMT has raised a refund request with out my knowledge/confirmation . As per them there was an order from Supreme court on Oct'20 stating all travel agents need to refund all amount to customer irrespective of their confirmation immediately. Even if it is true why EMT has not refunded me the amount at as per supreme court order what they are saying.. I want to know if i have an option to reschedule my flight till 31st Dec'21 how can they raised a refund request with out my confirmation as im in an impression that i can reschedule my ticket at any time till 31st Dec21. Even if suppose they have raised refunded request on behalf of me how could they keep that amount with them with any update to customer. Was this information helpful? No (0) Yes (3)
Oct 29, 2021 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Sep 27, 2021 EaseMyTrip.com Customer Care's response Dear Sir, We would like to inform you that your flight with booking ID EMT70631161 was cancelled by the airline side however they have initiated the refund to EaseMyTrip. To claim your refund Kindly visit our self service tool - mybookings.easemytrip.com[protected]------- To cancel/claim refund of your booking. Step1: Log-in into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user. Step2: Retrieve Booking >> Cancel flight Step3: Select passenger(s) and itinerary to cancel >> Choose your reason to cancel/claim refund >> Check Refund/Cancel >> Claim Refund. Feb 06, 2022 Updated by kaalp I'm not sure how you guys loot in all the possible ways from custemers, here is one more example I have finally compromise and initiated to refund my amount as per your request and I was surprised I have received I will get amount of 411 after applying all the charges. I want to understand as per your message this service was cancelled by airlines and you have already claimed my full amount from airlines with out my consent almost a year back and kept with you these many days. And as you were forced me to claim refund as there is no other option I have claimed it and I received 411 out of actual amount around 6600. Attaching screenshot. Feb 07, 2022 Updated by kaalp I'm not sure how you guys loot in all the possible ways from custemers, here is one more example I have finally compromise and initiated to refund my amount as per your request and I was surprised I have received I will get amount of 411 after applying all the charges. I want to understand as per your message this service was cancelled by airlines and you have already claimed my full amount from airlines with out my consent almost a year back and kept with you these many days. And as you were forced me to claim refund as there is no other option I have claimed it and I received 411 out of actual amount around 6600. Attaching screenshot.
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