[Resolved]  EaseMyTrip.com — Unauthorized deduction of Airline Penalties and convenience charge

Address:

Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India)

Booking ID - EMT[protected], PNR - 6E3JEY

On Wednesday, 25th October 2023, at 08:16 PM IST, I booked an air ticket through your website for a journey from the USA to India. The details of my booking were as follows:

- Departure: EWR - Delhi - Ahmedabad by Air India Flight on 20th February 2023
- Return: Ahmedabad - Delhi - JFK by Air India Flight on 22nd May 2023

However, I regret to inform you that there was an error in the booking process. The website incorrectly selected my return date as 22nd February 2023, which I failed to notice at the time of payment. This resulted in a booking for a return on the wrong date, which is unreasonable for such a long-distance journey at a significantly higher cost.
Upon discovering this error, I attempted to modify or reschedule my booking through your website. Unfortunately, the specific function for making such changes was not operational. Despite multiple attempts, I was unable to reschedule the booking. Furthermore, I could not find any contact information for your U.S. office on the website, leaving me with no alternative but to cancel the booking. I did so within 12 hours of making the initial reservation.

According to the 24-hour flight cancellation rule, airlines are not supposed to charge any fees if the cancellation is made within 24 hours of booking.
Even though Ease my trip have deducted Airline penalties of Rs. 5000/- and Convenience Fees Rs. 1, 798/- associated with Booking ID - EMT[protected], PNR - 6E3JEY.

In spite of sending repeated communication requesting refund of Rs.6798/-company is not responding. To facilitate the resolution process and to escalate the matter with Air India request was also made to provide me with the communication received from Air India detailing the aforementioned charges. Having this documentation will assist me in presenting a comprehensive case.
My experience with the company is very bad as their support team is also not aware about the policy. They are harassing customers and not giving refund.