[Resolved] EaseMyTrip.com — Airline tickets

Priya1753

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra
Website:	www.easemytrip.in

We have booked the ticket in EaseMyTrip.com. During payment, we got the error page but money got deducted from the Credit card. Tickets were not sent in mobile and Email. We checked with Customer Care, but they didn't help us. So we had to mail them about the incident. We waited till evening but didn't get any response. We booked the tickets from other site. Next day afternoon, the guy from Customer Care sent the ticket and asked sorry for inconvenience which shows that they are guilty. Incident: Confirmation ID:[protected] Ticket No: #LNR[protected] PNR Number: 6E-I9IQ3G Attached all the mail chains. It clearly says that they were sorry for inconvenience but lately they refuse to accept the issue. Attaching all the mail chains. Its a high amount and I don't want to loose amount. I want full refund. Request: I see there are lots of complaints against this, why there is no legal complaint taken on them? Thanks & Regards, Priya

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Dec 16, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2018

EaseMyTrip.com Customer Care's response Dear Ma'am,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.