EaseMyTrip.com Complaints & Reviews

The email id and the phone number are not associated. My login phone number is [protected] but the e-mail id which is link with this number i.e [protected]@gmail.com is not correct. So, I request your kind authority to delete my account or change my primary email id. Thanking you in anticipation.

Mera pnr H283X rpr to dmu ka tickets tha jisme links flights rpr to ccu ka flights cancele ho Gaya 6/6/21 ka jisko mai next date ya full cancelation ke liye customer care me[protected] mo.no.se 8 to 10 time contact Kiya lekin abhi tak mera kam pura nahi kiya gaya apke customer service itna kamjor hai ye pata nahi tha. Very poor 👎

I book 2 tickets from easemytrip which got cancelled due to some operational reasons so I opted for a full refund thereafter. The executive confirmed that they have processed the refund from their end on 6th May 2021 and will be credited to my account within 5 to 7 working days but it's now 26 days that I haven't received the refund amount yet. I have been following up on daily basis and I get the same response everyday to wait for another 5 to 7 working days. None of them is properly guiding me about the exact issue and the ongoing solution if any, being taken in response to my complaint. Please do the needful to solve this issue you as soon as possible.

I booked tickets on easemytrip and paid via Amazonpay using the 10% cashback but still haven't recieved a cashback of 800 Rs.

I had booked a multi-city ticket with Booking ID: EMT80746472 from
1) Nagpur to Delhi for 25/04/2021 in Indigo, PNR: QHWMHF
2) Delhi to Jammu for 25/04/2021 in GoAir, PNR: H3SHYY
3) Jammu---Delhi---Nagpur for 28/04/2021 in Indigo, PNR: DL3GUW

Due to Covid restrictions, the flight timings got changed and I had to cancel all the tickets with the Airline. I have received confirmation of ticket cancellation with full refund from airlines over email. The Airline company said that the refund would be made to the agency from where the tickets have been booked and that the refund has already been processed from their end.
Upon submitting a cancellation/Refund request with EaseMyTrip on April 19, 2021 I was assured that the refund would be made within 7-10 days.
I have received refund against just 1 PNR(QHWMHF) out the 3 PNRs booked under this booking ID.
When I call them and ask for updates, they only say that there is a technical issue and the case been escalated to senior team, but wont give me any details about the issue or any timeline for the resolution. Whenever asked for correspondence with senior member, they say that the call back has been scheduled and I'll receive a call back from their team with few hours, but never have I received any calls.
The EaseMyTrip customer service team is not helping in resolution of the issue and it has been more than a month and they are still giving the same excuse.
Request you to please help in resolving this matter on urgent basis and refund my full amount as soon as possible.
PFA cancellation confirmation mail from Airline.

I had booked AirIndia ticket from Mumbai to Patna via., Delhi, for 16th Jan 2020, PNR no.- JQQDL booking id- EMT69103175 while traveling the flight got delayed from Mumbai Airport and I reached Delhi late. After that when I reached Delhi the connecting flight had also been delayed and airindia staff present on airport over the counter told that the connecting flight will depart on next day that is 17th Jan 2020 at about 2:00 pm. But due to demise in my family I have to reach there on time. Then I cancelled the AirIndia Ticket and the AirIndia staff told that there will be full refund because of the fault of the airline and given a cancellation letter and the refund process will take approx 15 days time.
But now its been 15 months from the date of cancellation. I have not received the full refund. I have got only Rs. 225 in my easemytrip wallet.
PFA the image of boarding pass as well as Cancellation letter.
Request you to resolve this matter on urgent basis and refund my full amount as soon as possible.

Regards,
Sumit Sinha
Mob no [protected]

We have booked a ticket of 3person from air india 415 with pnr number z68yk delhi - patna flight for 19 march 2020. Ticket number of all person is as follows[protected]/1/[protected]/2/[protected]/3/3. From your site with booking id emt81486291. We did web checkin and get in line for submission of luaggage at 3:30pm. Due to some technical issues of air india tehy took half an hour for the luggage and when my turnn comes it was 4:10pm then executive told that our flight is closed and cant submit teh luggage but somehow we managed to luggage submission and get the tag on luggage and after that we went for security check and in boarding pass it was written that flight will take off from gate number 31a but later they changed it to 28. When we reached gate number 28 we were not allowed to travel and it was 4:45 that time and air india executive told you cant go from this flight and told to sit we will let you fly by other flight but when at 5pm flight has taken off then they said you cant fly and cancelled our tickets. And we were asked to take another ticket of another flight and continue the journey. I impore you to please look into the matter and direct airlines to refund my whole booking amount.

While searching flight from Bangalore to London easymytrip site was showing 2 checkin baggage but after booking the ticket i got just 1 checkin baggage in the ticket.
After raising it with customer care they are not taking it seriously and telling me to wait for 72 hours. I don't have much time I have to plan my trip accordingly but all because of Easemytrip site fault I am facing problems.
I have also told customer care to refund me so that i could book another flight but still no reply/response. They don't even talk properly they just disconnect and ignore the chat.
I am looking what max I can do in this regard.

Booking ID:- EMT69883675

I have booked a ticket on 14.04.2021 for Flight No. 6E2271 for travel date 23.04.2021 from Delhi to Agartala for Sri Ankur Chakraboty which was cancelled by me on 20.04.2021 as Ankur was not in a position to travelon that day . But till date the refund amount of Rs. 1402/= is not credited to my account .
The Indigo Customer Relations informed me on 06.05.2021 when lodged a complaint regarding refund which is quoted below :
"With reference to your email, we would like to confirm that under the booking reference number NPWJNK, we have refunded an amount of INR 1402 to the virtual ID of the travel agency. Please contact concerned travel agency for further refund" unquote
Pls remit my refund amount amount of Rs. 1402?- immeditely .

I had booked Bhubaneswar to Bangalore through AIRASIA flight
I5-1565 (BBI-BLR) PNR: PVM7RV on 11th April, 2021 at 15:30 Hrs through EaseMyTrip.com
Airasia had preponed the time and changed the flight route through Pune, so I had cancelled the flight for the entire party of 5 members.
AirAsia had confirmed the cancellation and sent a mail stating that full refund will be sent to the company through which this booking has been made. So I request you to send me the entire refund amount.
Booking ID: EMT80916945 Booking on 4th March, 2021 at 22:21

Names: Bhasker Vilva Roy Secundrabad Madan Mohan, Sheela Roy, Anirudh Roy, Dwiradha Roy, Kamakshi Suresh
Bangalore
Email Id: [protected]@gmail.com

It’s more than 70 days that I raised my query and I got nothing from you side. However, I provided everything whatever you asked which includes quotation of refund from Airlines also.

I'm sharing all the mails that I had with your customer representatives from last 70 days and end up losing my time and gain mental harassment.

Dear Customer,
Greetings from EaseMyTrip.com!
This is in regards to the Booking id:-EMT78347820

This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Manpreet Singh
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Tuesday, April 13, 2021 1:31 PM Yogesh Gupta wrote:

How I can trust on your words? I’m getting this from your side from the last 3 months.

Give me an estimated time how much you need.

On Tue, 13 Apr 2021 at 1:28 PM, Priya Kapoor wrote:
Dear Customer,

This is in regards to the Booking id:- EMT78347820

Apologies for the inconvenience caused.

Please be assured that we already have your case in our list of exceptions and our operations team is persistently following with our partner airlines/banks to solve this case.

We would request your patience and understanding.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Priya Kapoor
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Tuesday, April 13, 2021 5:53 AM Yogesh Gupta wrote:

Hi,

It’s almost been 3 months that your team is working on it. How much time do you need?

On Tue, 13 Apr 2021 at 5:36 AM, Manoj Pandey wrote:
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

This is regarding your booking id EMT78347820 // PNR 6HBK69

We would like to inform you that our concern team is working on your query and trying to resolve it as soon as possible.

Kindly wait for sometime we will update you shortly for the same.

Your patience will be highly appreciated in this interim.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Manoj Pandey
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Monday, April 12, 2021 7:41 PM Yogesh Gupta wrote:

Hi,

I was told that we will resolve your issue in 7 days. What's wrong with you? Why are you not resolving my issue?

On Sat, 3 Apr 2021 at 13:58, Gajendra Jeena wrote:
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Sorry for the inconvenience caused to you.

This is regarding the booking EMT78347820

We would like to inform you that we are taking constantly follow-ups with the airline, request you to kindly wait for some time, we will update you as we get any update from the airline.

Your patience will be highly appreciated in this interim.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Gajendra Jeena
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Friday, April 2, 2021 5:23 PM Yogesh Gupta wrote:

Hi,

How much time do you guys need to get this solve? Firstly, you guys told me to get something in written from Vistara when I get that now you guys hanging up on me on call and not reverting. What do you guys want me to put this on social media?

On Fri, 26 Mar 2021 at 6:28 PM, Kapil Ahmed wrote:
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Thank you for writing your query to us.

This is in regards to the Booking id: EMT78347820 / PNR 6HBK69

This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Kapil Ahmed
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Saturday, March 13, 2021 3:00 PM Yogesh Gupta wrote:

Hi,

I’m waiting from last 3 days for your revert on this and I was informed that I’ll get revert in 24 hours.

I’m not getting what you guys are doing. Is that you way to handle your customer’s query and help them by not replying? Is easemytrip really a legit company? Because the way you guys responded to me over the call by hanging up again and again and now not reverting on mail, it doesn’t seems like a legit thing.

However, this is the last time I’m writing you about this and if I’ll not get my money back this time then I’ll post it on social media and take all the necessary legal actions whatever I have to take.

On Wed, 10 Mar 2021 at 9:44 PM, Jitendra Singh wrote:
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Thank you for writing your query to us.

Confirmation ID : EMT78347820

This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Jitendra Singh
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Wednesday, March 10, 2021 1:22 PM Yogesh Gupta wrote:

Hi,

As per the conversation I had with Ms. Fareen I’m sharing the refund confirmation received from the airlines.

I request you to please initiate my refund at the earliest as it is already been a while I’m keep following up with you all and while doing that I have been offended couple of times like 3-4 times it happened the executive hang up on me and sometimes they been rude also.

[protected] Forwarded message[protected]
From: "Please do not respond"
Date: Mon, 22 Feb 2021 at 4:10 PM
Subject: Refund Notice
To:

AUTOMATED REFUND 228 [protected] 4 DOM VISTARA
AIRLINE VISTARA 22FEB21 SERVICE CENTRE
PASSENGER NAME GUPTA/RUHIMS WWW.AIRVISTARA.CO IN
14091512
CURRENCY INR COMM TOUR CODE UKPRIVATE
FARE PAID 4483 REFUNDED 228 [protected] 12
FARE USED 0 DOCUMENTS
FARE RFND 4483
CANX FEE 0.00
TAX RFND 752
CASH 0
CREDIT 5235
TAX1 118IN TAX6
TAX2 235K3 TAX7 CARD NUMBER CAXXXXXXXXXXXX7184
TAX3 189P2 TAX8
TAX4 210YR TAX9
TAX5 TAX10 AIRLINE AUTH 228DV4LS8DOMV

Please look into the detail of my ticket.. I have paid around 2970 extra through your website.. for zero cancellation.. It was even confirmed by your customer team regarding the same.. Hence before replying please look into the matter.. Just don't reply in vague ..

I have no role to contact airlines, my focal point is easemytrip... U need to solve the issue else.

I was not insane to pay 2970 extra, just to get a refund of 1920 against a whopping amount of 17102/-

I want this issue to be resolved at the earliest.

Regards

Gaurav priye

[protected]

Booking ID - EMT80886887 / PNR: YD1X9
Booking id:-EMT80888055 / PNR:-J0PDW

Easemytrip trying to play games / gimmicks to pocket the booking amount entirely, despite having lower cancellation charges from Airlines.

Prior booking, the eticket was marked REFUNDABLE in GREEN letters.

After cancellation from Air India, Easemytrip tried refusing my cancellation. despite PNR cancelled from airlines.

They are keenly trying their level best to pocket FULL amount, rather than honouring the marginal Airlines Cancellation charges.

WORST EXPERIENCE EVER with Easemytrip, never in my LIFE again!!

I was booking a ticket from Lucknow to Mumbai. Tried to pay it through axis internet banking.
My money got deducted but ticket was not booked.
I am trying to call customer executive but they are not responding at all.

I have booked my vistara flight from Del to Lko for the date 16.04.2021 but due to covid positive symptoms, I have to cancel my flight . I queried about my refund for which I have contacted to airline after not receiving support form Easemytrip. The airlines has refunded the full amount of 2386 INR and airline has refunded me 604 INR . The PNR:6JKESG the booking ID is EMT81707116.
Following is the details from Vistara for the refund amount to Easemytrip:
AUTOMATED REFUND 228 [protected] 5 DOM VISTARA
AIRLINE VISTARA 25APR21 SERVICE CENTRE
PASSENGER NAME ARYA/HARSHIT MR WWW.AIRVISTARA.CO IN
14091512
CURRENCY INR COMM TOUR CODE UKPRIVATE
FARE PAID 1801 REFUNDED 228 [protected] 1
FARE USED 0 DOCUMENTS
FARE RFND 1801
CANX FEE 0.00
TAX RFND 585
CASH 0
CREDIT 2386
TAX1 78IN TAX6
TAX2 97K3 TAX7 CARD NUMBER VIXXXXXXXXXXXX0953
TAX3 189P2 TAX8
TAX4 91WO TAX9
TAX5 130YR TAX10 AIRLINE AUTH 228EM1SQF0PWX

Booking id: EMT75171945/ PNR: O6EQNC.
The booking was for Pune to Kolkata o 9.4.21. The booking was cancelled. The refund has not yet been made.
I had several round of talks with your customer care executives ( Arban, Akanksha) and several round of exchange of emails with Madam Salini, Madam Roopmati, Madam Priya, Madam Shivani over the issue. However, refund amount has not yet been credited to my Credit card a/c. Kindly expedite refund. Shilajit Kumar Saha

This is to inform that I have a flight from DUbai to Bangalore on 27th April and since 24th April, I'm trying to reschedule the flight because of the COVID situation.

Tried calling the help line, they suggested me to write a mail with the desired date, I wrote a mail on 23rd April, but received response saying to visit website with step by step instruction to reschedule my flight. Tried doing the same with different dates...

My name is Uttam Kothari;
Booking ID EMT79860728
Raipur to chennai.Indigo 6E -613, flight cancelled on17/04/21, My, ;
ticket cancelled on17/04/21from Indigo site
out of 12682 rs they make refund of 7070rs only.
OK, but ease my trip giving me refund of 2070 rs only'
Your call center contact told me this refund is calculated on "NO SHOW" basis, totally wrong as Icancelled my ticket on 17/04 and my travel date was 22/04/21.
I sent e mail copy of Indigo refund and contected 3 different person,
Priyanka tanwar, Manpreet singh andPooja Dhanoria,
Got same response without any amphethy.Please help me

My booking ID is EMT69956511
I had booked ticket of date 6th April 2020, due to lockdown airline cancelled flight and gave me open ticket (I have physical copy from Airindia).
But when i went to reschedule my flight Airindia told that Easemytrip has already cancelled this flight and we refunded the full ticket amount on May-2020.
So Easemytrip cancelled my open ticket and didnt even informed me about this, they kept booking amount for almost 1 year and didnt informed me.
Now when I asked for refund they deducted convenience fees + Airline
Cancellation Charges + Cancellation Service Fees. while DGCA has already passed rule that there will be full refund.
This is a fraud which Easemytrip is doing.