EaseMyTrip.com Complaints & Reviews

I have booked a ticket on 14.04.2021 for Flight No. 6E2271 for travel date 23.04.2021 from Delhi to Agartala for Sri Ankur Chakraboty which was cancelled by me on 20.04.2021 as Ankur was not in a position to travelon that day . But till date the refund amount of Rs. 1402/= is not credited to my account .
The Indigo Customer Relations informed me on 06.05.2021 when lodged a complaint regarding refund which is quoted below :
"With reference to your email, we would like to confirm that under the booking reference number NPWJNK, we have refunded an amount of INR 1402 to the virtual ID of the travel agency. Please contact concerned travel agency for further refund" unquote
Pls remit my refund amount amount of Rs. 1402?- immeditely .

I had booked Bhubaneswar to Bangalore through AIRASIA flight
I5-1565 (BBI-BLR) PNR: PVM7RV on 11th April, 2021 at 15:30 Hrs through EaseMyTrip.com
Airasia had preponed the time and changed the flight route through Pune, so I had cancelled the flight for the entire party of 5 members.
AirAsia had confirmed the cancellation and sent a mail stating that full refund will be sent to the company through which this booking has been made. So I request you to send me the entire refund amount.
Booking ID: EMT80916945 Booking on 4th March, 2021 at 22:21

Names: Bhasker Vilva Roy Secundrabad Madan Mohan, Sheela Roy, Anirudh Roy, Dwiradha Roy, Kamakshi Suresh
Bangalore
Email Id: [protected]@gmail.com

It’s more than 70 days that I raised my query and I got nothing from you side. However, I provided everything whatever you asked which includes quotation of refund from Airlines also.

I'm sharing all the mails that I had with your customer representatives from last 70 days and end up losing my time and gain mental harassment.

Dear Customer,
Greetings from EaseMyTrip.com!
This is in regards to the Booking id:-EMT78347820

This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Manpreet Singh
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Tuesday, April 13, 2021 1:31 PM Yogesh Gupta wrote:

How I can trust on your words? I’m getting this from your side from the last 3 months.

Give me an estimated time how much you need.

On Tue, 13 Apr 2021 at 1:28 PM, Priya Kapoor wrote:
Dear Customer,

This is in regards to the Booking id:- EMT78347820

Apologies for the inconvenience caused.

Please be assured that we already have your case in our list of exceptions and our operations team is persistently following with our partner airlines/banks to solve this case.

We would request your patience and understanding.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Priya Kapoor
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Tuesday, April 13, 2021 5:53 AM Yogesh Gupta wrote:

Hi,

It’s almost been 3 months that your team is working on it. How much time do you need?

On Tue, 13 Apr 2021 at 5:36 AM, Manoj Pandey wrote:
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

This is regarding your booking id EMT78347820 // PNR 6HBK69

We would like to inform you that our concern team is working on your query and trying to resolve it as soon as possible.

Kindly wait for sometime we will update you shortly for the same.

Your patience will be highly appreciated in this interim.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Manoj Pandey
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Monday, April 12, 2021 7:41 PM Yogesh Gupta wrote:

Hi,

I was told that we will resolve your issue in 7 days. What's wrong with you? Why are you not resolving my issue?

On Sat, 3 Apr 2021 at 13:58, Gajendra Jeena wrote:
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Sorry for the inconvenience caused to you.

This is regarding the booking EMT78347820

We would like to inform you that we are taking constantly follow-ups with the airline, request you to kindly wait for some time, we will update you as we get any update from the airline.

Your patience will be highly appreciated in this interim.

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Gajendra Jeena
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Friday, April 2, 2021 5:23 PM Yogesh Gupta wrote:

Hi,

How much time do you guys need to get this solve? Firstly, you guys told me to get something in written from Vistara when I get that now you guys hanging up on me on call and not reverting. What do you guys want me to put this on social media?

On Fri, 26 Mar 2021 at 6:28 PM, Kapil Ahmed wrote:
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Thank you for writing your query to us.

This is in regards to the Booking id: EMT78347820 / PNR 6HBK69

This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Kapil Ahmed
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Saturday, March 13, 2021 3:00 PM Yogesh Gupta wrote:

Hi,

I’m waiting from last 3 days for your revert on this and I was informed that I’ll get revert in 24 hours.

I’m not getting what you guys are doing. Is that you way to handle your customer’s query and help them by not replying? Is easemytrip really a legit company? Because the way you guys responded to me over the call by hanging up again and again and now not reverting on mail, it doesn’t seems like a legit thing.

However, this is the last time I’m writing you about this and if I’ll not get my money back this time then I’ll post it on social media and take all the necessary legal actions whatever I have to take.

On Wed, 10 Mar 2021 at 9:44 PM, Jitendra Singh wrote:
Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

Thank you for writing your query to us.

Confirmation ID : EMT78347820

This is to inform you that your request is under process as the matter is taking on a priority basis and we will respond to you on this as soon as possible

For Further Assistance, You Can Get Back On Us On Same E-mail Address.
Thank you for choosing Easemytrip.com

Jitendra Singh
EaseMyTrip Team
E Mail: [protected]@easemytrip.com
[protected]/[protected]Available 24X7)
Easy Trip Planners Ltd.
223, Patparganj Industrial Area, and Delhi-110092

On Wednesday, March 10, 2021 1:22 PM Yogesh Gupta wrote:

Hi,

As per the conversation I had with Ms. Fareen I’m sharing the refund confirmation received from the airlines.

I request you to please initiate my refund at the earliest as it is already been a while I’m keep following up with you all and while doing that I have been offended couple of times like 3-4 times it happened the executive hang up on me and sometimes they been rude also.

[protected] Forwarded message[protected]
From: "Please do not respond"
Date: Mon, 22 Feb 2021 at 4:10 PM
Subject: Refund Notice
To:

AUTOMATED REFUND 228 [protected] 4 DOM VISTARA
AIRLINE VISTARA 22FEB21 SERVICE CENTRE
PASSENGER NAME GUPTA/RUHIMS WWW.AIRVISTARA.CO IN
14091512
CURRENCY INR COMM TOUR CODE UKPRIVATE
FARE PAID 4483 REFUNDED 228 [protected] 12
FARE USED 0 DOCUMENTS
FARE RFND 4483
CANX FEE 0.00
TAX RFND 752
CASH 0
CREDIT 5235
TAX1 118IN TAX6
TAX2 235K3 TAX7 CARD NUMBER CAXXXXXXXXXXXX7184
TAX3 189P2 TAX8
TAX4 210YR TAX9
TAX5 TAX10 AIRLINE AUTH 228DV4LS8DOMV

Please look into the detail of my ticket.. I have paid around 2970 extra through your website.. for zero cancellation.. It was even confirmed by your customer team regarding the same.. Hence before replying please look into the matter.. Just don't reply in vague ..

I have no role to contact airlines, my focal point is easemytrip... U need to solve the issue else.

I was not insane to pay 2970 extra, just to get a refund of 1920 against a whopping amount of 17102/-

I want this issue to be resolved at the earliest.

Regards

Gaurav priye

[protected]

Booking ID - EMT80886887 / PNR: YD1X9
Booking id:-EMT80888055 / PNR:-J0PDW

Easemytrip trying to play games / gimmicks to pocket the booking amount entirely, despite having lower cancellation charges from Airlines.

Prior booking, the eticket was marked REFUNDABLE in GREEN letters.

After cancellation from Air India, Easemytrip tried refusing my cancellation. despite PNR cancelled from airlines.

They are keenly trying their level best to pocket FULL amount, rather than honouring the marginal Airlines Cancellation charges.

WORST EXPERIENCE EVER with Easemytrip, never in my LIFE again!!

I was booking a ticket from Lucknow to Mumbai. Tried to pay it through axis internet banking.
My money got deducted but ticket was not booked.
I am trying to call customer executive but they are not responding at all.

I have booked my vistara flight from Del to Lko for the date 16.04.2021 but due to covid positive symptoms, I have to cancel my flight . I queried about my refund for which I have contacted to airline after not receiving support form Easemytrip. The airlines has refunded the full amount of 2386 INR and airline has refunded me 604 INR . The PNR:6JKESG the booking ID is EMT81707116.
Following is the details from Vistara for the refund amount to Easemytrip:
AUTOMATED REFUND 228 [protected] 5 DOM VISTARA
AIRLINE VISTARA 25APR21 SERVICE CENTRE
PASSENGER NAME ARYA/HARSHIT MR WWW.AIRVISTARA.CO IN
14091512
CURRENCY INR COMM TOUR CODE UKPRIVATE
FARE PAID 1801 REFUNDED 228 [protected] 1
FARE USED 0 DOCUMENTS
FARE RFND 1801
CANX FEE 0.00
TAX RFND 585
CASH 0
CREDIT 2386
TAX1 78IN TAX6
TAX2 97K3 TAX7 CARD NUMBER VIXXXXXXXXXXXX0953
TAX3 189P2 TAX8
TAX4 91WO TAX9
TAX5 130YR TAX10 AIRLINE AUTH 228EM1SQF0PWX

Booking id: EMT75171945/ PNR: O6EQNC.
The booking was for Pune to Kolkata o 9.4.21. The booking was cancelled. The refund has not yet been made.
I had several round of talks with your customer care executives ( Arban, Akanksha) and several round of exchange of emails with Madam Salini, Madam Roopmati, Madam Priya, Madam Shivani over the issue. However, refund amount has not yet been credited to my Credit card a/c. Kindly expedite refund. Shilajit Kumar Saha

This is to inform that I have a flight from DUbai to Bangalore on 27th April and since 24th April, I'm trying to reschedule the flight because of the COVID situation.

Tried calling the help line, they suggested me to write a mail with the desired date, I wrote a mail on 23rd April, but received response saying to visit website with step by step instruction to reschedule my flight. Tried doing the same with different dates...

My name is Uttam Kothari;
Booking ID EMT79860728
Raipur to chennai.Indigo 6E -613, flight cancelled on17/04/21, My, ;
ticket cancelled on17/04/21from Indigo site
out of 12682 rs they make refund of 7070rs only.
OK, but ease my trip giving me refund of 2070 rs only'
Your call center contact told me this refund is calculated on "NO SHOW" basis, totally wrong as Icancelled my ticket on 17/04 and my travel date was 22/04/21.
I sent e mail copy of Indigo refund and contected 3 different person,
Priyanka tanwar, Manpreet singh andPooja Dhanoria,
Got same response without any amphethy.Please help me

My booking ID is EMT69956511
I had booked ticket of date 6th April 2020, due to lockdown airline cancelled flight and gave me open ticket (I have physical copy from Airindia).
But when i went to reschedule my flight Airindia told that Easemytrip has already cancelled this flight and we refunded the full ticket amount on May-2020.
So Easemytrip cancelled my open ticket and didnt even informed me about this, they kept booking amount for almost 1 year and didnt informed me.
Now when I asked for refund they deducted convenience fees + Airline
Cancellation Charges + Cancellation Service Fees. while DGCA has already passed rule that there will be full refund.
This is a fraud which Easemytrip is doing.

On the 26th of February 2020, I had booked return flight tickets sector Goa-Dubai-Goa for the 2nd of April 2020 through EaseMyTrip. The booking was confirmed for 2 Passengers and the booking ID was EMT71168750.
The total purchase price was Rs.37, 802.00 which was paid by debit card and receipt thereof acknowledged.
Due to the Pandemic Lockdown and subsequent cancellations of flights I was not able to travel to my destination
My refund was processed on the 28th of March 2021, and thereafter I was sent a message on my cell phone which read
Airlines cancellation fee -0
EMT service fee -0,

However when I checked the refund amount which was credited to my account, I realised that I was paid a total of Rs 36, 196.00 which is exactly Rs 1, 606.00 less than what I had originally paid for my tickets.

Kindly explain as to how you have paid me Rs 1, 606.00 less considering that as per directives of the Supreme court of India order which had stated that “the value by credit shell will be enhanced by 0.50% per month (6% per annum) till June 30, 2020, and thereafter till March 31, 2021, by 0.75% per month (9% per annum). The Apex court had mentioned that only the airlines in financial distress could issue credit shell vouchers till March 31, 2021. After this, the airlines will have to refund the credit shell amount with such enhanced value”. I will be obliged if you could kindly settle the balance as per the above directives and oblige. Thanking you,
Yours Faithfully,
Melwin Chico

On the 26th of February 2020, I had booked return flight tickets sector Goa-Dubai-Goa for the 8th of April 2020 through EaseMyTrip. The booking was confirmed for 4 Passengers and the booking ID was EMT71167497.
The total purchase price was Rs.75, 516.00 which was paid by debit card and receipt thereof acknowledged.
Due to the Pandemic Lockdown and subsequent cancellations of flights I was not able to travel to my destination.
My refund was processed on the 28th of March 2021, and thereafter I was sent a message on my cell phone which read
Airlines cancellation fee -0
EMT service fee -0,

However, when I checked the refund amount which was credited to my account, I realized that I was paid a total of Rs 72, 310.00 which is exactly Rs 3, 206.00 less than what I had originally paid for my tickets.

Kindly explain, Why you have paid me Rs 3, 206.00 less considering that as per directives of the Supreme court of India order which had stated that “the value by credit shell will be enhanced by 0.50% per month (6% per annum) till June 30, 2020, and thereafter till March 31, 2021, by 0.75% per month (9% per annum). The Apex court had mentioned that only the airlines in financial distress could issue credit shell vouchers till March 31, 2021. After this, the airlines will have to refund the credit shell amount with such enhanced value”. I will be obliged if you could kindly settle the balance as per the above directives and oblige. Thanking you,
Yours Faithfully,
Melwin Chico

Dear Sir/Madam

due to this covid-19.
i was not able to travel so requesting you to full refund my ticket money at the earliest.

I tired to book a flight ticket from Guwahati to Agartala at 13.00 hrs on 21st April, 2021. I tired to complete the payment via Gpay 1st time the app didn't recognize my fingerprint as my fingertip was wet, i couldn't make the payment, so i went back to the easemytrip app and tried again vai Gpay, this time i gave my upi id and money got deducted i even received a reward card in Gpay (later that turned out to be better luck next time) but...

How can i delete my account permanantly?

3 months ago I booked a Vistara ticket and due to bad weather flight was canceled. My refund has not come yet. Please refund my confirmation mail to me.

Dear Sir,
I have booked flight for Bagdogra to New Delhi for dated 17.04.2021 vide booking ID EMT79859868 PNR J8JQY but wrongly it was booked for dated 17.06.2021. Due to wrong date booking I have immediately cancelled the tickets within one hour of booking on the same day and spoke to executive of Easemytrip and Air India regarding cancellation. They have intimated that if you cancelled the flight with in 24 hrs of booking full refund will be admissible as per refund policy. Now I have received a refund of Rs. 2385/- after deducting Rs. 9075/- as airline cancellation charge . I have mailed to booking agency I e easemytrip regarding full refund, but they have harassing me in this regard.

You are requested to kindly lookinto the matter and instruct the airline to refund the full amount as the cancellation is within one hours of booking

My flight with Qatar Airways for flight date 31 Jan 2021 from Pune-Del-Doha-Montreal was cancelled by airline on 29 Jan 2021 (booked on 5 Jan 2021). I applied for refund on EaseMYtrip Portal on 2 Feb 2021. I was told the standard process takes 28 days. I waited untill 3 March 2021 when Mr. Sunil Verma committed 20-25 days to resolve the issue. Today it is 4 April and I still havent received the refund.

The Agent claims that airline has not refunded, The airline says that agent has not applied for a refund, how can we process the refund.

I want a refund for full amount (full accepted by Airline) of Rs. 45500/-.

EMT78341408

NEVER BOOK WITH EASEMYTRIP.

Refer to the above subject matter, I have booked my ticket from your site on 23.03.2021, transaction id no- EMT81630657 .
After few hrs I have canceled the booking due to personal reasons, but still I have not received the refund amount . Today I tele talked with your customer Care regarding the Refund, he informed me that it will not refund without any reason, you people are misguiding and doing fraud with customer .
Hope you understand that the matter Refund the same amount against cancelation.

Regards
Altaf patel