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EaseMyTrip.com Complaints & Reviews

3.3
Last updated Apr 16, 2024
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460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
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110092

EaseMyTrip.com reviews & complaints page 35

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V
Venkat01
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Refund of my Trip

I had called you customer care Number [protected]. Your executive asked me to down load an app and give consent for access to my mobile. I refused, he started abusing me saying i don't trust him etc .
he also used gaali to shout at me.

Hopeless Customer care .

My Refund details are : Booking EMT Ref No. 79595447
PNR No. ABUWEK
Flight from Mumbai to Chennai on 08th Feb 2021. Flight cancelled...
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S
shafiq khan Eve
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund for non operated flight due to lock down

Address:Mumbai

Dear sir
I have booked under mentioned tickets through website
Air india AI-84
Booking dt17/2/20
Goa-mumbai
Dt:5 /6/2020
As this flight was cancelled due to covid 19 as was operated by the airlines
I have asked for full refund of my amount since June 20 as I am not regular flyers and the credit shield will be not useful for me so I request for full refund as per the norm by the ministry and...
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S
Siddharth6598
from Noida, Uttar Pradesh
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Ticket got rejected but no refund.

Website:easemytrip.com

I was trying to book a flight ticket from BBI to BLR. Transaction ID EMT79851217. I was paying through UPI and the transaction was successful. Money was deducted from my account but the ticket wasn't booked.

Now Easemytrip is denying receiving any money from me. I have attached the transaction screenshot for reference....
+1 photos
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S
from Bengaluru, Karnataka
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Booking in pending status

I just booked 1 tickets for 3 family members from Hyderabad to New Delhi on 18th Feb 2021, flight is on 21st Feb 2021
Booking ID is EMT80291721
even though the money (Rs 13, 466) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all I...
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U
Utkarsh@2327
from Bengaluru, Karnataka
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Money deducted but ticket not confirmed

Address:Building No 223, Patparganj Industrial Area, Patparganj, New Delhi, Uttar Pradesh 110092
Website:Easemytrip.com

I have tried booking bus ticket on 7th February from Lucknow to new delhi through UPI Payment Mode through Ease My trip App at 8.31 PM on 7th February. The Payment of 576 was deducted from my bank Account and UTR number was also generated but the booking was not confirmed on the App. The customer Executive denied that they can't do anything because there system is not showing any booking or failed booking. Bank also confirmed that payment...
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S
Swayuu
from Gaya, Bihar
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Refund of my partial amount rs 5160-PNR UYHDHT

Address:Hyderabad

As i have received confirmation on 17th december that hte amount has been processed of rs 5160 but till date i have not received my amount. I have provide my bank statement also which is request by customer representative but no response.
Please refund my amount at the earliest...
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I booked my ticket through Ease my trip from Delhi to jammu on date 16 feb 2021.But my account got deducted from my SBI Account of amount 25139/- rs.But i am not received any ticket from ease my trip till now and there is no refund.
My email id- sk[protected]@gmail.com
Mobile no. [protected]...
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A
Aastha Ojha
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PNR and booking id

I booked train tickets today for 23rd feb 2021 from lucknow to mumbai.
Did not receive PNR number Or the transaction id from the company, did not receive any proper PDF. Kindly look into the matter....
+1 photos
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S
samelzoro
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

The amount deducted from my account but I didn't get ticket

Website:easemytrip.com

I've booked two tickets from the EaseMyTrip website and got a confirmation email for one. I don't have a booking ID (EMT ID) for the second booking. It showed that confirmed ticket on webpage at the time of booking, but haven't received any confirmation email or PNR number.

I've two bookings with EaseMyTrip
1. 17 Feb 2021 - COK to LHR [booked on 23 Jan 2021]
2. 03 Jul 2021 - LHR to COK [booked...
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B
Binayak Bajaj
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Extra charges taken in refund

Hi This is Binayak Bajaj . I have booked my ticket on 18 January flight details ( Ticket number- R567MV/1/1, R567MV/2/1, R567MV/3/1. )from Delhi to Mumbai...
I have cancelled it on the same time and booked another one...
I have not recieved my refund of cancelled ticket till now...
Please take some action against EaseMyTrip...
I am very dissatisfacted...i am a simple average earning men and this is my hard earned...
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I used easemytrip.com service to book flight ticket from Dubai to Hyderabad, I tried to book Flydubai ticket of 13 feb 2021, for payment i gon through G-pay, i paid the price of ticket. i didn't receive any confirmation message nor a mail, but the amount of rs 7930 has been deducted from my account....
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I
imami
from Chennai, Tamil Nadu
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Train ticket booking not confirmed but transaction is confirmed

I just booked a ticket fromVijayawada Junction to Khurda Junction on 8thFebraury 2021
Booking ID is EMT79864736
even though the money (INR 1214.89 ) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets....
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D
Debayan Das
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket rejected but refund amount not received

Address:New Delhi
Website:Easemytrip

I had booked tickets from LKO-GOI-LKO on 28th January 2021 with booking id EMT79328663. An amount of 27, 112 rupees was deducted. However, the booking got rejected and they said that the refund amount of 27, 112 has been processed with transaction id no. 5378554. Today is 6th February and I have not yet received the amount in my bank. The bank is saying that there has been no such transaction. I have called and mailed the customer care people...
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N
Nielkhawsiem Gangte
from Visakhapatnam, Andhra Pradesh
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Not refunding flight tickets cost against cancelled flight

I had booked flight tickets through easemytrip for travel date of 20th June, 2020 vide e-tickets as given below:
[protected]
[protected]
[protected]
[protected]
[protected]
The flight was cancelled by the operator "Air India" on account of Nationwide lockdown due to covid-19 pandamic. I was compelled to apply for refund. Till today, i.e. 5 February, 2021, I am continuously...
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D
destinigo
from Bhubaneshwar, Odisha
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Wallet

I had booking issue by using wallet option . I have send the mail to [protected]@easemytrip.com after provind screenshots and wallet transaction id i didnt receive any response and now after getting such response and behaviour from customercare i dont have any faith in easemytrip regarding keeping balance in easemytrip wallet. i need to transfer my total wallet balance to my account asap. kindly please understand my situation and concern and help...
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C
Chiyaaa
from Saharanpur, Uttar Pradesh
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Money is deducted from the account but tickets not booked

I have made payment for a journey from tapri to meerut on 3-2-2021 through your website, money has been deducted from my account via phone pe but the tickets are not booked, I haven't get any mail regarding the ticket....
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M
Manthan Gupta
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Complaint regarding refund amount

My flight was cancelled by the airlines on 25th March PNR NO.BQ7PVR and the amount is showing refunded in the ease my trip site but I haven't got any amount refunded and even in the wallet also it is showing zero balance whenever I call their customer care they are not resolving the issues they are just making excuses and blaming me...
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H
HiteshPa
from Pune, Maharashtra
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Refund not initiated by EaseMyTrip

Address:Pune

I made a Spicejet flight booking through EaseMyTrip for 28th March 2020 (Pune-Bengaluru): SG-519 and return the next day (Bengaluru-Pune): SG-9424. Due to COVID-19 the flight never took off and hence on 17th Jan 2021 i initiated a cancellation request expecting full refund as per GOI guidelines, to my utter shock and disbelief EaseMyTrip is refusing to refund the amount saying it's in the Credit Shell and i will have to make another booking...
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M
mvmsujith
from Delhi, Delhi
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Ticket Refund issue

I have cancelled one flight ticket with PNR no: CEHD5V.
But amount is not credited to my account. But the status shows amount refunded.
From last Five months I am requesting for refund through telephone, Email and telephone. Always I am getting reply that It is processing and will rectify the issue.
But still amount not credited in my account.
Please do the needful....
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I cancelled my two flights(pnr no. AEUL5K and HWEP5H) on 22 nov 2020 through easemytrip agency.They told me that your refund will be processed within a week.
After one month i started writing complaint regarding refund, they always reply that your amount has been refunded pls contact bank.Then I personally contacted with bank but they told me that they have not recieved any amount and they will not able to check without any transaction...
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