EaseMyTrip.com Complaints & Reviews

It's been a year since I booked a flight from your company. But due to the pandemic, It got canceled and in November last year VietJet refunded the amount to you guys but I still didn't get my refund since that time.

Flight booking date:21-Jan-2020
Departure Airport: New Delhi
Departure Date: 11-April-2020, 23:50
Reservation: BTXTN8

I accidently created an account on ease my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't ease my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

The email address associated with the account is [protected]@gmail.com

Hi, I had booked ticket against referred booking id in March 21, against which there is refund of Rs 11097 is due from Ease my trip from last 11 months.

I am continuously begging to get my own hard earned money. It seems that Easemy trip has looted my money.
There are continuous bluffs are getting communicated by their respective consumer care staffs .

I am following up since last 3 months after awaiting for 7 months, every time they are saying it will get refunded by 6-7 Days.
Please note it is my hard earned money, and no one has the right to hold it off. If I dont get the refund within next 6-7 days, Shall go to the extent of any limit with legal perspective. But I need my money refund urgently.

It is my hard earned money.

Please solve this issue on immeidate basis.
I am attaching some emails, basis which there are continuous bluff assurance on refund is there.

Amount has been deducted.. I didn’t get the ticket and where is my money

Sir/Madam I had cancelled a train ticket on[protected]. and called to customer Care more times .But till date not refund my money

My PNR-DIGEVP, refund amount not recieved. I cancelled my ticket on 14th january and the indigo airline refunded the entire amount to ease my trip...I kept calling ease my trip every other day after my cancellation, the keep asking me to wait for more time. Its more than a month to when i reported my issue to ease my trip...And they do not have any answers till date!!i shared my bank statements too and all tge have to say is wait!

Sir,
The ticket which was bought through the EaseMyTrip portal was canceled by the airline due to the pandemic. The airline has refunded the portal.
The portal has informed me that the refund is credited to EaseMyTrip wallet which can be used to transfer the amount to my bank account. The Transaction Id is EMT71093363. However, on accessing my account, the wallet shows zero balance. I have sent 5 emails to [protected]@easemytrip.com. I get a standard reply that the refund is transferred to my Wallet. I have also sent them a screenshot of my zero amount Wallet. But so far, after repeated emails and conversations with their customer care, the issue is not resolved. I am a senior citizen of advanced age. I do not know what to do next to recover my ticket money.
Please help.
Regards,
Bharati Banerjee
Email: [protected]@gmail.com
Cell: [protected]

I had called you customer care Number [protected]. Your executive asked me to down load an app and give consent for access to my mobile. I refused, he started abusing me saying i don't trust him etc .
he also used gaali to shout at me.

Hopeless Customer care .

My Refund details are : Booking EMT Ref No. 79595447
PNR No. ABUWEK
Flight from Mumbai to Chennai on 08th Feb 2021. Flight cancelled by Go Air .

Pl arrange refund of my amount

Dear sir
I have booked under mentioned tickets through website
Air india AI-84
Booking dt17/2/20
Goa-mumbai
Dt:5 /6/2020
As this flight was cancelled due to covid 19 as was operated by the airlines
I have asked for full refund of my amount since June 20 as I am not regular flyers and the credit shield will be not useful for me so I request for full refund as per the norm by the ministry and airlines too I have several email as per the terms the refund will be initiated after 90 days but it is more than that till now I have not yet received any refund confirmation too
Whichh is not fair on the part as this is our harden money airlines need to refund the money for not rendering services what ever case may be as it is customer wish no one should be forced to go for any other option which he is not looking for
For clarification
Regards
Shafiq
[protected]

I was trying to book a flight ticket from BBI to BLR. Transaction ID EMT79851217. I was paying through UPI and the transaction was successful. Money was deducted from my account but the ticket wasn't booked.

Now Easemytrip is denying receiving any money from me. I have attached the transaction screenshot for reference.

I just booked 1 tickets for 3 family members from Hyderabad to New Delhi on 18th Feb 2021, flight is on 21st Feb 2021
Booking ID is EMT80291721
even though the money (Rs 13, 466) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all I want is them to confirm my tickets.

If anyone could please look into this as priority, that would be appreciated. Thanks

I have tried booking bus ticket on 7th February from Lucknow to new delhi through UPI Payment Mode through Ease My trip App at 8.31 PM on 7th February. The Payment of 576 was deducted from my bank Account and UTR number was also generated but the booking was not confirmed on the App. The customer Executive denied that they can't do anything because there system is not showing any booking or failed booking. Bank also confirmed that payment has been Made.
Similar Incident has happened with me on ease my Trip app before on 13th July at 1.08 A.M the amount 599 was deducted by UPI transaction and the Booking was not confirmed the Ease my trip customer care executive denied to give any help. kindly take action in this matter as it is fraud from the side of Easemytrip

As i have received confirmation on 17th december that hte amount has been processed of rs 5160 but till date i have not received my amount. I have provide my bank statement also which is request by customer representative but no response.
Please refund my amount at the earliest

I booked my ticket through Ease my trip from Delhi to jammu on date 16 feb 2021.But my account got deducted from my SBI Account of amount 25139/- rs.But i am not received any ticket from ease my trip till now and there is no refund.
My email id- sk[protected]@gmail.com
Mobile no. [protected]

I booked train tickets today for 23rd feb 2021 from lucknow to mumbai.
Did not receive PNR number Or the transaction id from the company, did not receive any proper PDF. Kindly look into the matter.

I've booked two tickets from the EaseMyTrip website and got a confirmation email for one. I don't have a booking ID (EMT ID) for the second booking. It showed that confirmed ticket on webpage at the time of booking, but haven't received any confirmation email or PNR number.

I've two bookings with EaseMyTrip
1. 17 Feb 2021 - COK to LHR [booked on 23 Jan 2021]
2. 03 Jul 2021 - LHR to COK [booked on 26 Jan 2021]

I've confirmation for the first one (i.e. COK to LHR) But didn't get the email confirmation for the second one (i.e. LHR to COK scheduled on 3 Jul 2021).

When we contacted the EaseMyTrip customer care, via email and call, they said either the booking or transaction is not there in the system, so they couldn't do anything. And cannot track any such ticket or payment transaction on the given email id or phone number.

Below is the detail of the deducted transaction (for the second booking, on 26 Jan 2021):

Rs.34956 debited by ECOM Txn using your card XX2927 at EASY TRIP PLANN on 26JAN2021 17:01:22.If this transaction is not done by you, call [protected] or SMS to [protected] from your registered mobile number in the format NOLast four digits of your A/c number-Federal Bank

Booking details:
My booking details:
Travel Date: 3 July 2021 12:30
Airlines: Air India
Journey: COK to LHR (AI-150)
Booking date: 26 Jan 2021
Passenger Name: Binu Tomy

Hi This is Binayak Bajaj . I have booked my ticket on 18 January flight details ( Ticket number- R567MV/1/1, R567MV/2/1, R567MV/3/1. )from Delhi to Mumbai...
I have cancelled it on the same time and booked another one...
I have not recieved my refund of cancelled ticket till now...
Please take some action against EaseMyTrip...
I am very dissatisfacted...i am a simple average earning men and this is my hard earned money

I used easemytrip.com service to book flight ticket from Dubai to Hyderabad, I tried to book Flydubai ticket of 13 feb 2021, for payment i gon through G-pay, i paid the price of ticket. i didn't receive any confirmation message nor a mail, but the amount of rs 7930 has been deducted from my account.

I just booked a ticket fromVijayawada Junction to Khurda Junction on 8thFebraury 2021
Booking ID is EMT79864736
even though the money (INR 1214.89 ) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all i want is them to confirm my tickets.

I had booked tickets from LKO-GOI-LKO on 28th January 2021 with booking id EMT79328663. An amount of 27, 112 rupees was deducted. However, the booking got rejected and they said that the refund amount of 27, 112 has been processed with transaction id no. 5378554. Today is 6th February and I have not yet received the amount in my bank. The bank is saying that there has been no such transaction. I have called and mailed the customer care people number of times but they are barely of any help. They kept me telling me that "refund has been processed". I feel you guys are cheating me big time. You must be ashamed of the crime you are committing. You are simply looting a common man's hard-earned money. Please refund the money immediately. I am tired of your fake promises.