[Resolved] Easemytrip.com — change of pre booked seats despite paid for the preferred seats
Dudurga.shankar on May 1, 2019
At the time of booking of flight ticket for my self and family, from the said website for route ixr to del i.e from Ranchi to Delhi for Air Asia flight, I had pre booked seats for which amount was charged from me by the website. But at the time of web check in, airlines allotted me new set of seats. When contacted, Air Asia denied receiving any information and charges in lieu of the same from the website. My one number is GUUSQD. Seats pre-booked were 15 D/E/F and 16 E/F, which has now been converted to 22F and 23 C/D/E/F
Complaint marked as Resolved Jun 7, 2019
[May 02, 2019] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response, May 06, 2019
As we have checked about the issue we have refunded the seat amount to your and you will get the same in 5-7 bank working days into your source account and moreover we asked our team to coordinate with you regarding the issue and according to them the issue has been rectified. Please let us know we can further help you on the same.
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