[Resolved] EaseMyTrip.com — cheating and collecting excess cancellation charges before 90 days of cancellation of tickets

Rohit Dandona

Address:	New Delhi, Delhi, 110015
Website:	easemytrip.com

The agent is trying to mint excess cancellation charges where airline ba confirmed there is no sharing in these charges,

Ticket mentioning 3000 cancellation charge per person before 4 hours of departure, where easemytrip charged me more than 5000 per person even when tickets were cancelled before 90 days of departure.

I am chasing there team, who has different answer for each revert, some say gst, some say convenience charges and some even say they dont know,

Worst experience as same has never happened with me in past 13 years since i am a frequent traveler,

I even wrote to there ceo and some shikha reverted that they will resolve and past 3 days, the revert is same with twisted reasons for charges.

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Feb 5, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

EaseMyTrip.com Customer Care's response Dear Sir,

We are sorry for the inconvenience caused.

Please help us with your booking id and the email address from which you have dropped the mail on our Whatsapp escalation number i.e [protected] so that we can look into the same and can assist you better.

Verified Support

Jan 02, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

We are sorry for the inconvenience caused. We hope that your issue has been addressed and we hope that you got the resolution. For any further assistance or any query, you can ping us on our whats app number [protected]. We will surely assist you on priority.