Travel AgentsEaseMyTrip.com easemytrip.com money debited from bank account but ticket was rejected

[Resolved] EaseMyTrip.com — easemytrip.com money debited from bank account but ticket was rejected

2 Reviews

India

sul_777 on May 7, 2019

I have booked international flight tickets on easemytrip.com to travel from hyderabad to london on srilankan airlines with amount of 1, 50, 222 inr. They have rejected the ticket after deducting that amount saying the fare has increased. After talking to them thrice i was not given convincing response. And the email mentioned that amount would be refunded automatically. Its been 24 hours that i didnt get any refund. And therefore couldnt book another flight.

Flight ticket booked date: 05 may 2019

Complaint marked as Resolved Jun 9, 2019

Complaint Status

[May 07, 2019] EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

EaseMyTrip.com Customer Care's response, May 07, 2019
Dear Sir,
We are sorry for the inconvenience caused.
We would like to inform you that fares are dynamic and can change at any point of time from the airlines end and must be the similar case. However, we are unable to track your booking details. So, request you to please get in touch with us on our Whatsapp escalation number [protected] with your registered number and email address so that we can look into the same and can assist you better. You will get the refund in 2-3 to 5-7 bank working days into your source account.