[Resolved] Easemytrip.com — False payment taken. No ticket provided had an exam which i missed
Delhi, New Delhi District, Delhi, India
I did an online booking from bangalore to delhi via bhuwaneswar from EASEMYTRIP.COM they deducted the money of Rs 9, 327 from my account but after one hour they cancelled it. The reason they told me on phone (when the customer care executive called me that it was due to link down) and then they sent me a mail that it was due to seat unavailibilty. I requested them to book another fight for me and i am ready to pay whatever the fare difference is but they refused. As i was having an Exam on February 9, 2017 but beacuse of this i will have to miss it now and waste my one more year as they are not refunding the money instantly nor they are letting me use this money for an other ticket.
If a person cancels a flight they have all the right to deducted Rs 2250 approx with Rs 250 as their charges and this is clearly mentioned on there website before making the booking what about if the reverse happens.I only asked them that which point of your policy has this on your website but they didn't replied.
They told me all the policies after the payment but what about telling the customer before making the payment as the same way the write about the cancellation charges.
I asked them what about my "Loss" there was no geninune reply from them as i also aked about there poilcy that tell me where it is mentioned on there site.
I am hereby attaching all the mails also.
Complaint marked as Resolved Dec 8, 2018
[Mar 09, 2017] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response, Nov 06, 2018
Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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