[Resolved]  EaseMyTrip.com — hotel not booked in my name despite taking full payment and sending confirmation of booking

I had booked hotel rahi forest view in mahabaleshwar for 6th-7th july 2019 by making full payment of rs. 9946 for 3 rooms for 6 people on 30.06.2019 and received confirmation voucher bearing confirmation no. 59846590 stating confirmation received for booking from the said hotel for our stay.
However, when we reached the hotel we were informed no booking is made in our name and when we contacted easemytrip representatives they informed a mistake was made and left us stranded in extremely heavy rain in mahabaleshwar. After a few furious phone calls, the representatives forcefully stuck us with a lower category hotel with room rent of rs. 1000, further the hotel we were later stuck with by easemytrip had no electricity for the major part of the day and was stinking with windows in the room overlooking a wall in the building duct. They cheated us by taking full payment fir a good hotel, did not make our booking in the said hotel and refused to help initially and later taking advantage of our situation of being stuck in extreme rains and cold weather stuck us with a horrible hotel.
Our entire trip was destroyed by easemytrip and no refund was issued for such malpractices.