[Resolved] Easemytrip.com — Improper ticket booking, after the web page showed transaction failed, even then money is not refunded

 
1 Review
Na, Delhi, India
 Vishita
Hi,
We tried to book Flight ticket from Goa to Hyderabad on mar 9th, at the transaction time web page dint show up properly as ticket is confirmed and also we dint get any confirmation message to mobile number or mail id.(We tried calling ease my trip customer care people but none are reachable, how many times we tried also nobody picked the call. customer care is horrible)
We thought ticket is not confirmed and we booked another ticket from goa to Hyderabad for the same, now our money dint get refunded easemytrip people are not helping to cancel the older ticket for which we dint get any confirmation message

Earlier we booked 2 tickes using easemytrip, we got ticket confirmation messages to both mobile and mail id,
Complaint marked as Resolved Feb 17, 2017

Complaint Status


[Jan 17, 2017] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
EaseMyTrip.com Customer Care's response, Jan 17, 2017
Dear Sir/Mam

Greetings From Ease My Trip !!!

We would like to inform you that, we are unable to retrieve your booking Kindly provide the Bank Transaction Detail or screen shot of your transactions to verify the payment and your booking.

We are requested to you, kindly provide us the proper detail like, passenger name, traveling sector & flight name with flight number.

So that we can check and revert you according.
Verified Support
EaseMyTrip.com Customer Care's response, Nov 06, 2018
Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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    Easemytrip.com - Improper ticket booking, after the web page showed transaction failed, even then money is not refunded