[Resolved] EaseMyTrip.com — money debited from bank account but ticket status was lending

 
2 Reviews
Bilaspur, Chattisgarh, India
 Arun kochar on Mar 30, 2019
On 30 march 2019 around 8 pm i have booked a ticket online via easmytrip.com from dublin to manchester, date of journey being 8/06/2019 by aer lingus flight ei -3326. 4 adults
I received a ticket saying booking pending although the amount of rs.26496 was deducted.
On query via e-mail and telephone for the ticket status easemytrip.com replied "the following itinerary has been rejected due to technical proboem of payemnet gateway. Your amount would be refunded automatically." further they promised to get the amount credited.
But till date the amount has been credited to my bank account.

money debited from bank account but ticket status was lending
Complaint marked as Resolved May 3, 2019

Complaint Status


[Mar 31, 2019] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
EaseMyTrip.com Customer Care's response, Mar 31, 2019
Dear Sir,
We are sorry for the inconvenience caused.
Please help us with the booking id or the registered mail. We would also like to inform you that there might have been an error from the bank's server for which we have not received the amount. However, it might have deducted from your account and in that case, it will auto credit into your source account.
Verified Support
EaseMyTrip.com Customer Care's response, Apr 01, 2019
Dear Sir,

You will get your refund in 5-7 bank working days into your source account. We appreciate your patience.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

1. Hold the receipt of bank.
2. Hold the ttached message till refund is completed.
3. Submit the complaint to your bank on refund.
4. Attach all above documents here, if the bank failed to debit your account within
till 15 April.

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    EaseMyTrip.com - money debited from bank account but ticket status was lending