[Resolved]  EaseMyTrip.com — refund for international flight cancelled not processed

Address:

New Delhi

I booked my flight ticket through easemytrip.com for flight from bangalore to toronto via paris for march 21st, 2020 for an amount of inr 56, 979

The booking id for the same is emt71594385 and pnr is g2xsf6.

Despite cancelling the flight on easemytrip due to covid-19 outbreak, they have not yet processed my cancellation request and it is still in the status "cancel requested" (Screenshot attached)

First they tried to fool me by asking to contact delta airlines but airlines confirmed that you can cancel and get refund only through your agent (Easemytrip in this case).

Despite multiple calls to customer care and sending emails, i haven't got my refund yet.

Kindly help me in getting back my hard earned money.