[Resolved] EaseMyTrip.com — Refund not processed

cheetahg

Address:	New Delhi, Delhi, 110092
Website:	www.EaseMyTrip.in; www.EaseMyTrip.com

I booked my air tickets via ease my trip for aircosta airlines on feb 10th 2017.
Booking id - bet[protected]
Airline pnr: 02st75
Ahmedabd to bangalore
When i found out about airline troubled i called aircosta on march 7th to process cancellation. At that time airline was still operational and they confirmed that they processed the full refund and will be credited within 48 hours.
I raised cancellation request with easemytrip on mar 10th.
Got confirmation on mar 10th that cancellation was processed transaction id[protected] cancellation executive name:rashmi devrani
Got confrimation on mar 15th that amount 1700/- (Out of 6000/-) was successfully processed. Booking cancellation request number - 99198 refund reference number - emtcrn/157758/2016-17.
Since then it is already 3 months i have sent several emails and called many time for 1700/- as well as rest of the amount. I have still not received anything.

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Dec 10, 2018

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

EaseMyTrip.com Customer Care's response Dear SirMa'am,
We would like to inform you that your refund was delayed from the airline's end and as we got the refund from the airlines after the airline's cancellation charges, we have processed the same to you and you have got the refund in your source account. Please contact us at our WhatsApp number i.e [protected] for any further queries.