[Resolved] EaseMyTrip.com — refund not processed even after ten days.

Rajiv J

from Bengaluru, Karnataka

Address:

516 wing 3 SANDEEPSQUARE, Bhoganhalli.opp embassy tech village, Bangalore, Karnataka, 560103

Hello team,

I have cancelled my ticket due to the delay in flight and based on the confirmation that i will get complete refund. I have also got a mail confirmation from ease my trip for full refund (Attached in this complaint).

It is more than ten days and they are refusing to refund my money and giving a reason that they are yet to get a refund from airlines.

All the details are there in the attachment

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 21, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

EaseMyTrip.com Customer Care's response Dear Sir,
Greetings from ease my trip!

As we have checked your refund is processed on 16-7-19 from our end so it will reflect in your account in 7 to 8 working days. please find the below pasted transaction details.

Transactions Details-

Request ID PayU ID Bank Ref No. Action Amount Status Refund status reason Requested Time Success Time Bank ARN
[protected] [protected] X70632 capture 7194.00 SUCCESS - [protected]:50:28 [protected]:50:28 NA
[protected] [protected] 000000 refund 7194.00 success Refund is successful [protected]:52:47 [protected]:58:30 75120339198000289747132

Thanks & Regards
Social media escalations