[Resolved] EaseMyTrip.com — This complaint is regarding the refund of my flight ticket.

1 Review
Delhi, Delhi, India
Hello, here I would like to share my complaint regarding the refund of the flight which I have booked and cancelled through thus site. Though I contacted this site throught mails and phone calls. I didn't receive any response regarding the refund.
Here I would like to share my flight details:
Booking id: BET[protected]
PNR number : y0ycl
Ticket number:[protected]
Ticket id: 1134394
Thus ticket id is regarding the complaint which I've raised to easemytrip.com
Complaint marked as Resolved Nov 24, 2016

Complaint Status

[Oct 23, 2016] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified Support
EaseMyTrip.com Customer Care's response, Oct 24, 2016
Dear Sir/Ma'am,

Greetings From Ease My Trip!!!

We Regret the in-convenience caused to you.

We had already refunded your amount in your same account against Ref. Id. :- BET[protected]

And this amt should be credited in your a/c within next 72 working hours.

And if it is not than Kindly raise the dispute against this transaction in your card issuing bank.

Please contact with your bank for the same. Kindly find your Refund details pasted below.

Original Transaction ID [protected]
Transaction Date/Time September 28, 2016 12:07:04 PM IST
Transaction ID [protected] IP Address
Merchant ID 5224 Terminal ID 70003312
Payment Instrument Credit Card Brand ID MC
Post Date AVS Response
Transaction Amount 743.00 Currency Code 356
Action Credit Result Code Captured
Reference ID [protected] Merchant Track ID rikant[protected]
Authorization Code 131797 STAN ID 4577
Card Number 519619******9048 Card Expiration May 31, 2035
Cardholder Name FSS Cardholder Address
Cardholder ZIP Code
User Field 1 User Field 2
User Field 3 User Field 4
User Field 5
Verified Support
EaseMyTrip.com Customer Care's response, Nov 05, 2018
Dear Sir,

Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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    +91 11 4313 1313
    +91 11 4303 0303
    460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
    EaseMyTrip.com - This complaint is regarding the refund of my flight ticket.