[Resolved] EaseMyTrip.com — ticket not issued and money not refunded

jay.kay@chennai

from Chennai, Tamil Nadu

Address:

600107

I had booked ticket chennai -dxb-chennai on 28th nov 2019, .But ticket not issued and cancelled and also received email stating that amount Rs.22270/- will be refunded in 4-5 working days . But it is 18 days and no refund. Called several times to customer care and they lie it is refunded. But not received amount in my account. Then they blame payment gateway pay -u . I'm least bother about which gateway they use, but my money is kept for more than two weeks without my fault. Planning to sue them in consumer court soon. Cheaters. Ref:EMT66947744

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Jan 19, 2020

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greeting from EaseMyTrip.com

We regret the inconvenience caused to you.

We would like to inform you that refund has already been processed from our end.

Please find below refund details:

Booking id : EMT66947744
Refund Amount - 22270/-
Refund Date - 11/12/2019
Transaction reference ID - 74661709346934582900902

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards,
EaseMyTrip Team