Easyday — Refund of excess amount

Address:

sector-93 , Noida

I am a regular visitor to easy day store and have been facing a very unprofessional approach from their staffs for last 2 months at sector-93a, Noida.
You will agree with me all stores are facing stocks issue, i would say it has gone down by 50% when you compliant to store Manager, he avoids the question and sometime says speak to our head office or call our call centre.
2) Team is not cooperative at all or tell you whether the certain item is there or not, when it is likely to be expected.
3) 2 days back i had purchased some items from store and paid thru my PAYTM card . The money was debited from my account but not credited and i was asked to wait for 10 mts when there was no reply from staff for 20 mts about the transaction i had paid cash to him since i was getting late.
I was told sometime it happens and money will come to your account with in hour.

I am shocked when i called up store manager(Vikas) for my refund, he was taking very casually and asked me to meet at 1 pm at store. Moreover, he was talking rudely and telling me the process that it will take 14 days time to resolve the issue.

I am absolutely clueless whether i should forgo this amount or fight for my refund. It is not the question of amount but the approach of the store manager who was rude, unprofessional, not sharing the number of his senior etc.

Need your urgent intervention...Thanks