[Resolved] EasyMobileRecharge.com — Refund amount

Gumas

from Delhi, Delhi

Address:

Angul, Odisha

I had recharge on dated 15/05/16 for an amount of Rs.198 for mobile no. [protected] . The recharge had neither been done nor amount been done refund till date. So it is requested to refund the same as soon.I often do the recharge for same style but this type of problem is never generated earlier, but this time I suffered. So kindly help me for refunding my amount of Rs.198.00.
Regards

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Jul 1, 2016

Complaint marked as Resolved

EasyMobileRecharge.com customer support has been notified about the posted complaint.

Verified Support

May 25, 2016

EasyMobileRecharge.com Customer Care's response Dear Customer, We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues. Your money is always safe with us. That is our promise! Your recharge was not successful. Your amount has been added to your Easy Wallet. You can use this amount at anytime to recharge any mobile. Easy Wallet is a convenient facility for placing multiple recharge requests with amount available to you. What’s more, you need not pay the extra internet charges for any of these recharges. To recharge using Easy Wallet, 1. Log in to your account on www.easymobilerecharge.com 2. Click 'Recharge from Easy Wallet' option on the top right corner of the homepage Or 1. While Recharging enter Mobile, Amount, Operator and Circle. Simply choose Easy Wallet (Do not select debit card, credit card or net banking) option on Payment Page. If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.com We hope that you will provide us another chance to serve you. Best Regards, Easymobilerecharge.com Customer Care [protected]@easymobilerecharge.com