[Resolved] EasyMobileRecharge.com — recharge of mobile did not happen? | |||||
I tried to recharge initially for my mobile [protected] with rs 200 and did not happen and amount went to my wallet which i did not opt for. Again thinking that if i select rs 500 recharge it will be okay, i did for balance rs 302 (Total amount shown was rs 502) and this time also balance rs 302 debited and now totally rs 502 debited and no recharge happened and everything is in wallet and i dont know what is happening there. Can some one reply or i need to take this as the very serious issue and deal with this properly? Was this information helpful? | |||||
Nov 28, 2018 Complaint marked as Resolved EasyMobileRecharge.com customer support has been notified about the posted complaint. Verified Support Oct 25, 2018 EasyMobileRecharge.com Customer Care's response Dear Customer, We are very sorry to read your issue here. You can send an email to [protected]@easymobilerecharge.com. We are available 24 hours on all 7 days of the week to resolve your issues. Your money is always safe with us. That is our promise! Your recharges were not successful. Your amount has been added to your Easy Wallet. You can use this amount at anytime to recharge any mobile. Easy Wallet is a convenient facility for placing multiple recharge requests with amount available to you. What’s more, you need not pay the extra internet charges for any of these recharges. To recharge using Easy Wallet, 1. Log in to your account on www.easymobilerecharge.com 2. Click 'Recharge from Easy Wallet' option on the top right corner of the homepage Or 1. While Recharging enter Mobile, Amount, Operator and Circle. Simply choose Easy Wallet (Do not select debit card, credit card or net banking) option on Payment Page. If you require any other assistance, please send us a mail at [protected]@easymobilerecharge.com We hope that you will provide us another chance to serve you. Best Regards, Easymobilerecharge.com Customer Care [protected]@easymobilerecharge.com | |||||
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Old Bus Stand, Una, Gujarat, India - 174303
Please refund my money - Rs. 300