[Resolved] eBay — Damaged Item not refunded | |||||
Hi, I bough a Laptop (NEW LENOVO G5080 CORE I5 5TH GEN 12GB RAM 500GB HDD WINDOWS 8.1 1YR WARRANTY) on 24/10/2015 and I received on 31/10/2015. I found a damaged in the laptop on, 1/11/2015 I raised a claim regarding the damage on, 4/11/2015 I get a call back from ebay after my call to post a proper proof of damage I also sent the proof on that day itself. After that every day I call to ebay customer they said wait for 48 to 72 hours to get the resolution still now I didn't get resolution from them. Today 15/11/2015 I again call to ebay but the staff give a irritating replay (what can I do for that and he said I'm not the proper person to reply ) I totally upset with this reply. Item ID :[protected] PaisaPay ID: [protected] Was this information helpful? | |||||
Complaint marked as Resolved
eBay.in customer support has been notified about the posted complaint. Verified Support Nov 16, 2015 eBay.in Customer Care's response Dear abugroup, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com Thanks & Regards, Team Ebay | |||||
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14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East), Mumbai, Maharashtra, India - 400063
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Thank you for sharing your concern with us.
We would like to inform you that we have already processed the refund request from our end on 22-Nov-2015.Please note that the refund takes 6-8 working days to reflect in your account.
If you wish, you may check with your bank using the following refund details:
Refund Reference Number: EICI[protected]
However, if the amount does not reflect in your bank account even after the stipulated time, kindly email us the latest bank statement from the date of transaction till date at [protected]@ebay.com, so that we can investigate the matter further.
For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.
Thanks & Regards,
Team Ebay