[Resolved]  eBay — Ebay harasses a handicapped / paralysed person by rejecting a genuine ebay guarantee claim

Address:

Gurgaon, Haryana

Please read the below compalint to understand how ebay cheats and harases a paralysed person india.

Ebay harasses a handicapped / paralysed person by rejecting a genuine ebay guarantee claim

Incident - 1: amit khurana (A consumer) purchased mobile intex aqua pro 3g for intex aqua 3g pro for

Cost: rs. 3, 575. 00 paid on 26 / 08 / 2015 through mobiwik. (Paisa pay id [protected])

Incident 2: mobiel received on 29th august 2015 and same day the ebay guarantee claim was opened as the brand new mobile was found defective and not working properly.

Incident 3: ebay declined the claim saying that product is under warranty from manufacturer (Intex) and consumer should follow up directly with manufacturer.

Incident 4: amit khurana (Consuemr) calls ebay and reports that he is not well and handicapped and paralyzed since last 3 years and cannot follow up with manufacturer and go to service station.

Incident 5) ebay customer acre refuses any help.

Ebay notification present on website :
:
Replacement and refund for this product is covered through

Ebay guarantee details:
Claim id: 1217203
Paisa pay id: [protected]
Item number: [protected]

Resolution: refund required. .


Request from customer:
To the authority reading this email,
Ebay ahs cheated customer named amit khurana in this case by sending him a defective intex pro mobile, and also not respecting his refund request despite his request that he is handicapped and is not in a state to follow up with manufacturer.

Under ebay guarantee, ebay should collect back the mobile and refund the money to customer who needs help and is handicapped.

On human ground as ebay is not supporting this concern; ebay should be punished and penalized for this action heavily under law from govt of india to set an example for
- penalizing ebay for cheating with customer
- penalizing ebay for harassing handicapped / paralyzed person.

Ebay registered office:

Ebay india private limited,
14th floor, north block,
R - tech park,
Western express highway,
Goregaon (East) ,
Mumbai 400063,
Maharashtra (India)