[Resolved]  Ebay.in — Blackberry Z10 which i purchased is not working.

Address:	600058
Website:	www.ebay.in

With high grief, I have furnished my complaint with ebay grievance team. i have been calling the team through a tool free number [protected] first I will have to speak to an executive to check my credentials and then i have to explain about my concern regarding the product, after that the call will be transferred to a supervisor. i have almost spoke to 15 supervisor and many executives regarding this, but for all I have got is plenty of SR numbers and the words from them saying " will arrange for a call back in 2 hours, 4 hours, 24 hours and 72 hours. I haven't received any call so far. the only response I have got from the eBay team is below. Many of few SR numbers i remember 1-[protected] 1-[protected] 1-[protected] 1-[protected] and the escalation ID- 044078 Please go through the complaint and provide us a better solution. It's really sad that I have spent many hours in speaking to them and haven't got any solition for the complaint. Hi Team, Reference: Service request/ Call recording number -‎ 1-[protected] On March 29th, I purchased a Blackberry Z10, ‎ Ebay Order Id : [protected] from your Store in the ebay.in site, for Rs.12249. I have just completed paying the EMI for the 6 months and suddenly the phone just crashed and does not restart anymore. On contacting BlackBerry authorised service centre they said that the phone cannot be fixed and that I need to contact the seller in order to either replace the phone or get a refund. I called up eBay customer care to sort the issue and was advised to contact the seller. The seller was not contactable as the contact number is no more in use. I also mailed the seller as advised by ebay regarding the issue and after 48 hours there s still no reply from the seller. I was asked to inform eBay if I did not receive a response for more than 48 hours from the seller which I did and was told by the customer care team that I will get a response from ‎eBay guarantee team or grievance team to sort out the issue for which I have been waiting for two days and still haven't received a response even though I was promised twice for a call back with specific deadlines promised by the eBay customer grievance representative. I am not satisfied with the product because it has not performed as it should (or) it was faulty from the time it was purchased. I have used the mobile for almost six months with no problems. On the 19th Sep 2015 the phone stopped working and got locked. When I tried to switch on the phone the device asked for a password which I had never set from the day o[censored]se. The phone automatically started restoring for almost four days and stopped loading when it reached 99%. I switched off and switched on after few hours and from then it’s showing a danger symbol with bberror.com message. I have checked the user manual and followed all of the steps listed in the troubleshooting guide, but nothing helped. The phone appears to be faulty and is not of satisfactory quality. ‎ I was informed that the claim settlement team would contact me to discuss on how to proceed with the issue and haven't heard from them since. I'm deeply dissappointed with eBay and it's service due to the delay in adhering to the issue at hand which has left a very bad feeling and I will not be interested to purchase from eBay going forward and request you to provide a full purchase price refund for the product that was purchased and I hope that you will be able to solve this issue at the earliest. You can contact me by email or call (‎+[protected]‎). Alternatively you can also reach me on +91 [protected]. The follow up is given below for further verification. From: [protected]@ebay.com Sent: Thursday 8 October 2015 21:32 To: [protected]@yahoo.co.in Subject: RE: RE: Inbound Call From Caller[protected] SR# 1-[protected] eBay eBay sent this message to GEORGE, SUNNY (sunnyvgstanite). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. RE: RE: Inbound Call From Caller[protected] SR# 1-[protected] Hello Sunny, This email is in regards to the phone communication with our team today. I first of all apologize for the inconvenience caused to you due to the delay in resolution of your claim, rest assured I am escalating this to both of the concerned team that is the claims team as well as the grievance team and get back to you within 72 hours with update or contact from the concerned teams. For your future reference you can refer to SR number 1-[protected] for any next contact. I again regret the inconvenience caused and assure you quick response . Kind Regards, Vivek eBay IN customer support Hi Vivek, After receiving your mail I waited for 72 hours and received a call on friday from an executive called Bhupinder Singh. Upon hearing the grievance all over again he said that now eBay will contact the seller and will provide an update within 72 hours. It's Thursday and I'm still awaiting a call from the executive to provide me with an update about how to take this issue further. This experience with eBay has left a bitter taste and I'm extremely appalled by the customer service that eBay is offering. Kindly note that this is a grievance raised almost a month ago. Request you to kindly look into the issue and provide me with a quick solution. If eBay is not able to contact the seller, it would be great if a full refund is initiated at the earliest. Regards Sunny George