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Ebay.in — Claim not resolved

Address:520002
Website:www.ebay.in

I have ordered two no’s of mobiles of yu yuphoria black (16gb) on[protected] & paid for both for a amount rs 14000. Item id:[protected]. But to my surprise have received only 1 mobile on[protected]. I immediately raised complaint with their so called customer care. They never called me on my registered mobile to update against my claim. My claim id:1724567. The company ebay (India) till as on date are yet to provide the solution against my claim have been contacting them on daily basis, but they response is not up to the mark of expectation. Moreover, the status of the claim is stated to be closed in the website.
Even after escalating my claim to the grievance officer also, they are yet to resolved my claim. I have been following up with them daily and am getting the same respond, that, please wait for 48 hrs, our team will contact you. But still date, after 60 days i dn't get a call from ebay regarding my claim. Even the number provided for grievance officer in ebay's website is not reachable, no one answers the call. I have tried so many times, but of no use.
I want money refund asap.

Escalation id : 053239
I would like to get the cash back /refund for the item.
My mobile no: [protected]/[protected]
Email id: [protected]@gmail.com
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Comments

Dear Mr. Prasad(nprasad308),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
Reply

Ebay — Iphone 5s

I've been sold a refurbished phone at the cost of a brand new I phone 5s. No information was given on its specifications. No warranty card sent nor would it be valid. I need to get in touch with someone who can handle this matter. Kindly adhere to this problem and revert.
Reply
Dear Joan(Joan05),

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay
Reply

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