[Resolved] Ebay.in — Complaint letter to refund my money for not working mobile purchased on ebay-regarding

SOMASUNDARAM RAMU

from Mumbai, Maharashtra

Address:	400063
Website:	www.ebay.in

Sir, I purchased Intex Aqua A2 mobile but they changed the color.In the description in ebay page they mentioned black color..I actually ordered black colour.But they have sent it blue colour.I applied for the claim. But they closed my claim with 5oo rupees coupon.BUT ACTUALLY THE PHONE IS NOT WORKING..FREQUENTLY IT IS SWITCHING OFF AUTOMATICALLY..CELL IS NOT SHOWING ITS SIGNAL BAR..SIM CARDS ARE NOT WORKING AT ALL..My Claim ID in ebay is: 1440695.My PaisaPay ID : [protected] Item ID :[protected] So i request you TO REFUND my money immediately.They actually cheated my money by giving repaired phone..Thank you..

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Aug 5, 2021

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

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eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear SOMASUNDARAM RAMU,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Hi SOMASUNDARAM RAMU,

Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.

We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorised service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.

And as per our record we have already issued the compensation coupon of Rs 500/-

Thanks & Regards,
Team Ebay