Ebay.in — Delivery o[censored]nserviceable mobile

Kamarti Venkata Raju

from Hyderabad, Telangana

Website:

E bay

I ordered Mobile Intex Aqua Power HD on 14 Jan 16. Same is delivered through the seller Golyan India Ltd on 18 Jan 2016.Cash on Pay delivery. After receiving the product the same is checked for performance. During the process found the mobile is not charging. For the same Claim is raised ID No.1635782. on the 4th day they informed through telephonically, mail that the item is covered under manufacturer warranty, go to service centre to resolve the problem other wise contact to seller. Sellers reaction is also same.

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eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Kamarti Venkata Raju,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

Kamarti Venkata Raju

from Hyderabad, Telangana

Please notify me when you contact. In your refund/replacement of damaged and non-functional item check box your authenticated that you are refund or replace the item. But when I raised a claim your company simply said it covers under manufacturer warranty, go to service centre. It is not the way to run the on line store. If you don, t refund for non-functional item it is to be deleted. You are thinking that in India courts do nothing, or people are unaware, these are the points your cashing. I think I will not get any phone from my lifetime.