Ebay.in — Dell km113 wireless keyboard and mouse combo

Dear Balwant Singh Bisht,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

A New Lie from ebay, I received this mail, another u-turn..., what about the earlier lies! I again repeat, how am I concerned, being a consumer you cannot force me to accept a refund. I ordered an product, paid in advance, and in return I am getting this!


This is with regards to your email to our grievance team for the PaisaPay ID # [protected].

We are sorry to know that you had to face an unpleasant experience for your transaction and do regret the inconvenience this may have caused to you.

On going through the entire transaction and communication history, we understand that the item due to non availability of the courier partner we were unable to deliver the item. Please note that the refund has been processed to your original mode of payment as on 26th Feb 16, via refund reference number # [protected] and Auth ID: 247283.

Since eBay is an independent online marketplace where independent buyers and sellers transact with each other, eBay cannot force anyone to complete the transaction. Incase of non receipt of item or item not as described, eBay works will both the transacting partners to ensure the item delivery or process the refund, as per the solution that fits the given situation. eBay does not manufacture, generate, own, sell, store, procure, possess, transmit, send or distribute the items/products listed by sellers in any manner.

eBay continually reviews the accounts of repeat offenders and take appropriate action. We have set seller performance standards that all sellers are required to meet. We look at a number of things when deciding to take action, such as a seller's Feedback history and detailed seller ratings, their trading history on eBay and any complaints against them from other buyers.

Be assured that basis the review, incase the seller is found violating the eBay rules & policies, we would take appropriate action accordingly. Due to privacy concerns, we are unable to disclose the action we may take regarding a user's account.

We thank you for your understanding in this matter and hope to keep you as part of our valued customer base for a very long time.

Have not heard from eBay since last. I do not think they are worth staying in the market. I am fed-up with there lies and wont recommend them to any near and dear ones. I myself am closing all business with them.