[Resolved] Ebay.in — Did not get refund for missing transaction

itscooltime

from Calicut, Kerala

Website:

ebay.in

So on Friday 26th may, a transaction failed, but money was deducted from Airtel Money, amount 3211.12.
Contacted ebay customer service and they said I will get an SMS within 72 hours about the refund but now there is no SMS or anyhting. I requested them to initiate it asap but still now no progress. I complained before but they did do anything and said they couldn't contact me. I am putting some details here.
contact email is [protected]@gmail.com, in case you people need to contact, just ask me here in comments.
Please refund or i will have to take some action
Some info:
Transaction ID:[protected]
Payment method: Airtel Money
Amount: Rs. 3211.12
Time of transaction: 11:06 - 11:07 (AM)

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Jun 2, 2017

Complaint marked as Resolved

got the refund in about 5 days excluding holidays

eBay.in customer support has been notified about the posted complaint.

Verified Support

May 31, 2017

eBay.in Customer Care's response Dear itscooltime,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay