Ebay.in — Duplicate/replica item was shipped

Address:	400078
Website:	www.ebay.in

I had order a philips she1405 from ebay. The product that was send to me is not a original product. As they have rejected my claim that was raised with proper problem definition. Also the seller is not picking up calls and replying to my whatsapp message. The seller has been involved in such malicious activities along with support of ebay (There is feedback about seller sending same fake product to other customer in the feedback section of seller on ebay). Ebay has forcefully closed my claim without proper explanation. It also written on their website that "ebay will communicate will the seller for issue and if seller does not respond they will refund" in both cases they have failed to deliver their promise. The following are the points: (Pfa for image)
1. The philips price tag (That acts a seal)
2. The extra ear buds missing from the box (General available in standard philips packaging)
3. Shape of product.
4. The call button is loose
5. L/r indicator missing that are general present on philips ear phone.

I am already using same product purchased from other site.
Its quite different from the performance point of view also.

The claim was raised against the seller seems rejected by ebay.

I have also been told to contact the seller but the seller is not responding to my phone calls/message.

Also there is similar complaint/feedback about the seller in the seller feedback section.

Claim id { 2168275}