Ebay.in — EBay.in doing fraud and not refunding my money

Address:	Bangalore, Karnataka
Website:	eBay.in

Hi, I placed an order on eBay.in from REFURBISHED sale which displaying on the home page for "iPhone 5 16 GB (UNLOCKED)" and i received a totally fake product without any headphone and charger.Product which is received is a cheap duplicate product and I have paid around 17K INR for my order. Now I need to return this and want my money back.To do this i have raised an eBay Guarantee claim 21 days back and till now they have not resolved my issue. Every time when I call to know the status, Customer Care says, We will get back but in actual nobody is trying to resolve. I even escalated this to Grievance Team and also got a call on 9/26 asking for the images of the products, i provided all the pics the same day but still no response and progress and when asked, They are saying still in progress. The maximum time to resolve the claim is 20 days which has passed but still not progress. I want to tell you that service at eBay.in is worst I have ever experienced and seller they have are frauds and delivering duplicate cheap products. I have totally lost the trust in eBay. I am just looking forward to get my money back but till now no progress. Its been more than an month I did the transaction. Below are some relevant details on my order : Paisapay ID :- [protected] Item Description :- Apple iPhone 5 - 16GB - Black (Unlocked) Smartphones Seller :- i2cworld_inc4 Claim ID :- 1264347 Claim Raised :- 9/16/2015 Kindly look into this and file a complain against eBay India and hep to get my moeny back. eBay Registered email - [protected]@gmail.com eBay Registered phone - [protected] Hoping some response from you. Thanks, Ishan