Ebay.in — Ebay not giving coupon for courier charges of shipping back products to seller for claims

Address:	New Delhi, Delhi, 110049
Website:	www.ebay.in

I have ordered a product on ebay, I found that the product is not working so i raised a claim on 30th December, 2015. From the day i raised the claim seller is angry on me and scolding me daily in mails why i should raise the claim. One day Ebay called me and asked me to re-ship the item back to seller, so once item reaches seller. They will refund my amount. And they said the courier charges which i keep to send the item to seller, will be given in the form of Ebay coupon. So i accepted it and sent the product to the seller. The product was shipped through DTDC Courier. DTDC courier said me that its an electronic product so according to our new rules and regulations which our head office is instructing us we have to take the parcel in surface mode. So the charge will be levied for minimum 3kg at Rs.270. I have agreed to pay and paid the charges. They also written on the slip as Rs.270 and gave me one copy and attached another copy to the parcel. I have scanned the copy and sent to Ebay customer service as Proof of dispatch for claim. After product reached the seller, They called seller and asked what was the charges written on the slip. He who was angry on me from first day said that its Rs.70 only. but actually it was written Rs.270. So ebay said we wont give any coupon. Then i have asked the claim adjuster that, the seller is saying it was written as Rs.70 so ask him to scan and send that copy to you and me so that we can know that he is lying actually it was Rs.270.

But Ebay claim adjuster rejected that we wont ask seller to send scanned copy. and we wont give you courier charges. Please do justice to me. Ebay is cheating buyers like this.

Ebay claim id:- 1578241
paisapay id:- [protected]
Seller ID: - runningoutofstock
Date claim opened:[protected]

My Contact Number:- [protected], [protected]