Ebay.in — Ebay seller cheated and ebay suspended buyers account

Address:	Gondia, Maharashtra, 400063
Website:	www.ebay.in

Am narrating my experience purchasing and high-end Galaxy s7 edge via and eBay India Office seller- dealzone_15 who claimed to sell S7 edge at 49999.00. which is INR. 6000.00 less than regular price.
I placed order on 4th april 2016 via online net-banking payment. After frequent followups via eBay messages the seller shipped the consignment on 8th April 2016. The material was dispatched via Blue-Dart which is one of the trusted courier agencies in India. Once i received the box i normally check the packaging and it was full intact and no signs of abuse..
After opening i found their were several charges earphones and a empty box of iPhone 4s. I immediately called Ebay claims dept and report the same they ensure my claim will be processed and when i asked them should i provide images of the parcel they told "there's no need" the lady talking to me her name was "Jagruti" then for confirmation i called again the person who received my call was "Sentil" and asked did they need any proof the answer was "no". I thought they might have received several complaints of the same seller and would have know the issue. I also called the Seller " Raja Ghosh who informed that he send the product to ebay and ebay sends to end customer and later he didn't answered our call.
But thereafter on 14th April 2016 i received a call from ebay asking justification by providing the pictures. I sent the same to ramji yadav [protected]@tpa.ebay.com and [protected]@ebay.com. but there was no positive response.
On 18th April 2016 i received a call from eBay India claims saying my account has been suspended for violation of rules and my claim has been closed. I asked for a reason but they didnt provided and told me to contact ebay customer care team where they told me to provide my ID proof and address proof and will activate my account after 72 working hours. With my claim ID closed and account suspended for 3 days and per ebay norms the seller will recieve his money.
My money is yet to be received and there is no positive reply from them neither they showed a way to solve this. I will surely escalate this until i receive my claim.
http://www.ebay.in/…/New-Samsung-Galaxy-S7-Ed…/[protected]…
EBay Claim ID- 1873501
Paisa Pay ID- [protected]