Ebay.in — Failure to approve for refund, Partial refund or item replacement

Address:

Dakshina Kannada, Karnataka

I am Prajwal B V, an engineering student from NMAMIT, nitte. My email id is [protected]@gmail.com. I opened a "Item not working/broken" claim (claim=complaing in ebay terms) by asking for refund for the item I had purchased on Jan 30 2015 from ebay which was delivered on Feb 04 2015. The reason for opening the claim is because the item delivered was defective, and when I powered it on (by connecting vcc and ground) it didn't give a backlight which it is supposed to have given. Details of the claim are as follows Claim ID: 872615 PaisaPay ID: [protected] Item number: [protected] Seller ID: 14electronicbay Date claim opened: [protected] The claim was made before 15 days of delivery. It was made after 6 days. After opening the claim I had to send the "proof of item not as described" via email, for which I sent the pics of the item taken. I got a call from ebay on 16th Feb 2015 at 11:18 am and they had inquired me the reason for applying for refund, and they connected me directly to the seller and they inquired us both. The seller was complaining that it is not the module that was sent by him because it didn't have the pin names printed on backside of the module, he was saying that the item that I gave in the pics is different from what he had sent me. I said that there is no way for the misplace of the item because I had got a sealed package from ebay and while opening it I had made the video record for the proof. The ebay guy responded to this by asking the seller to send the pics of the item that the seller was talking about (the pics of the module which according to seller is the pic of the actual module sent). Ebay guy said that once he gets these pics from the seller he will resolve the issue. I got a call from ebay again on 19th feb 2015 2:39 pm. This time they told me that the claim is resolved and I will not be getting the refund because the claim I have made is not elligible for refund. They didnot approve for the request for refund or replacement, at the least partial refund. When I tried to remind them about the ebay policy according to which they are supposed to approve the refund claim, they were not ready to listen because they said that they have already taken the decision. As far as the ebay guidelines is concerned they are liable to approve for a refund or replacement because according to the seller eventhough the pin names is not printed on the back, it falls under the category "item not as described". I feel extremely sad because of this injustice. They usually keep a record of the call for training purposes which can be verified for the proof of my complaint. In the photo proof I have given the photos of the items delivered, proof of the call timings I mentioned, and their ebay policy according to which I can get a refund or replacement.