Ebay.in — Fake products and No response from customer care.

Address:

Mumbai City, Maharashtra

I had ordered a JBL headphone from ebay.in with paisapay id - [protected]. http://www.ebay.in/itm/JBL-Handsfree-Headphone-3-5mm-with-MIC-Earphone-For-iPhone-iPod-Sony-Samsung-HTC-/[protected]?ssPageName=ADME:L:OC:IN:3160 it claimed to be 100% genuine and it had a one year Warranty.The seller had his number mentioned in the description. I was also provided with the right bill. After 2 months, my headphones began to create issues. The right earphone began to crackly and nothing could be heard as the volume became very low. the insulation around the mic area also began to loosen up and the bare wire could be seen. i sent a mail to the seller on his Email ID mentioned in the description, [protected]@gmail.com on july 15 and a followup mail on july 16. post that i took the matters to ebay.in, who has the seller registered on their website. ebay tok my complaint. gave me complaint number like 1-[protected] and they mentioned that they shall get back to me with a reply within 72 hours. however its been approx 10days now that i have received any reply from the seller or from ebay.in.