[Resolved] Ebay.in — Faulty laptop keyboard delivered and not refunding money as per ebay guarantee

vikas ramachandran

from Bengaluru, Karnataka

Address:	560099
Website:	ebay.in

I puchased LENOVO IDEAPAD Y450-Y450A-Y450AW-Y460-Y550-Y560-B460-V460 LAPTOP KEYBOARD (1 year warrenty ) from ebay. seller ID is pctech-computers

purchase date : 21 Sep 2016
ebay claim creation date : 28 Sep 2016
Claim ID : 2341150
PaisaPay ID : [protected]

initialy the item didnt deliver on time and after many followups item delivered. Butthe tem is a faulty one .. some of the keys are not working.I asked refund as per ebay guarantee. when ever i call them i get a response that they will get back to me in another 22244 hours etc .. now it is almost 20 days and no resolution for the claim. seems ebay guarantee is a fraud thing to fool the customers...

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Nov 17, 2016

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2016

eBay.in Customer Care's response Dear Vikas,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay