[Resolved]  Ebay.in — For the refund of my money back

Address:	Thiruvananthapuram, Kerala, 695018
Website:	www.ebay.in

I purchased a mobile phone from a seller through ebay on 18/5/16. But i received a damaged item. so i raised a claim on ebay and i returned the product as per their instruction.i send the product through professional couriers and the seller has got the product too. i uploaded the Receipt of shipment, DRS proof which contains the signature of seller etc..but the ebay asking me for further proof of shipment again and again.Now its one month passed still am running behind this claim for the refund of my money. Now am worried about the thing that i will loss my money and the mobile too. The cost of mobile is 15999 and my claim id on ebay is 1997556.There is a problem in tracking the product through the tracking id that i get from professional courier office.when i asked about this to the booked office but they said that there was a updating problem so they cant update the tracking details .so when i said these things to ebay, they asked me to upload the DECLARATION letter from the courier office regarding this tracking problem.so i uploaded the DECLARATION letter too. But still ebay were asking me for other valid proof .i provided all the proofs that i can provide including the DRS proof.In DRS proof it contains the name and signature of the seller which clearly shows that the seller has got the product.so kindly take necessary steps for the refund of my money back as earlier as possible.